User Experience Foundations
by Nick de Voil
- Length: 176 pages
- Edition: 1
- Language: English
- Publisher: BCS
- Publication Date: 2019-10-31
- ISBN-10: 1780173490
- ISBN-13: 9781780173498
- Sales Rank: #4413269 (See Top 100 Books)
Making user experience (UX) central to development of a product, service or system enhances customer satisfaction, resulting in higher conversion rates and a stronger brand presence. This book provides a reasoned and authoritative description of what UX is, why it works and what tools and techniques are involved, in line with the BCS Foundation Certificate in User Experience, based on ISO 9241-210.
Front Cover Half-Title Page BCS, THE CHARTERED INSTITUTE FOR IT Title Page Copyright Page Contents List of figures and tables Author Foreword Acknowledgements Abbreviations Glossary 1. Introduction The BCS Foundation Certificate in User Experience International standards Visual cues in this book References Further reading 2. The Context for UX (1): Rationale and Concepts Introduction What sort of thing is UX? Who is the ‘user’? UX and usability UX and accessibility Extended meanings of ‘user experience’ Misleading uses of ‘user experience’ How does UX relate to other disciplines? Why is UX important? Why is UX different? Summary References Further reading 3. Guiding Principles Introduction Learning objectives The place of design in the project process Alternative approaches to design Inclusive design The principles of user-centred design The user-centred design cycle Summary References Further reading Example examination questions Answers to example questions 4. User Research Introduction Learning objectives The role of user research Understanding the context of use Identifying which people to study Types of user research Opinion-based research Behaviour-based research Discount techniques Summary References Further reading Example examination questions Answers to example questions 5. Illustrating the Context of Use Introduction Learning objectives The context-of-use description Personas Journey maps and story maps Scenarios User needs Key tasks User stories Summary References Further reading Example examination questions Answers to example questions 6. Measuring Usability Introduction Learning objectives What is usability? Iterative design in a human-centred process Summary References Further reading Example examination questions Answers to example questions 7. Information Architecture Introduction Learning objectives What is information architecture? Organisational schemes for information Card sorting Mental, conceptual and implementation models Affordances Summary References Further reading Example examination questions Answers to example questions 8. Interaction Design Introduction Learning objectives What is interaction design? Principles of usable user interfaces Choosing the right user interface controls User interface patterns Physical ergonomics of user interface controls Summary References Further reading Example examination questions Answers to example questions 9. Visual Design Introduction Learning objectives What is visual design? Principles of layout and formatting Visual metaphors Eye tracking Summary References Further reading Example examination questions Answers to example questions 10. User Interface Prototyping Introduction Learning objectives What is a prototype? Purpose of prototyping Choosing the right sort of prototype Summary References Further reading Example examination questions Answers to example questions 11. Usability Evaluation Introduction Learning objectives Usability inspection Usability testing Evaluating accessibility Summary References Further reading Example examination questions Answers to example questions 12. The Context for UX (2): Project Processes Introduction UX and Agile development UCD and design thinking UCD and Agile delivery UX process maturity Summary References Further reading Appendix A1 The BCS Foundation Certificate in User Experience Index Back Cover
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