The Official CompTIA A+ Core 1 and Core 2 Self-Paced Study Guide (220-1101 and 220-1102)
- Length: 894 pages
- Edition: 1
- Language: English
- Publisher: CompTIA
- Publication Date: 2022-04-20
- ISBN-10: 1642744069
- ISBN-13: 9781642744064
- Sales Rank: #1568303 (See Top 100 Books)
The Official CompTIA A+ Core 1 & Core 2 Study Guide (220-1101 and 220-1102). The Publisher does not guarantee products purchased from Third Party sellers for quality, authenticity, or access to any online entitlements included with the product.
Created by CompTIA, this study guide was developed and rigorously evaluated to validate adequate coverage of the A+ Core 1 and Core 2 exam objectives and that it teaches the essential skills required for the IT certification exam (220-1101 and 220-1102).
After reading, you will be able to:
- Install Motherboards and Connectors
- Install System Devices
- Troubleshoot PC Hardware
- Compare Local Networking Hardware
- Configure Network Addressing and Internet Connections
- Support Network Services
- Summarize Virtualization and Cloud Concepts
- Support Mobile Devices
- Support Print Devices
- Configure Windows
- Manage Windows
- Identify OS Types and Features
- Support Windows
- Manage Windows Networking
- Manage Linux and macOS
- Configure SOHO Network Security
- Manage Security Settings
- Support Mobile Software
- Use Support and Scripting Tools
- Implement Operational Procedures
About the Author/About CompTIA:
CompTIA is the leading provider of vendor-neutral IT certifications, with over 2 million IT certifications issued worldwide.
CompTIA offers everything you need to prepare for your exam.
About CompTIA A+:
CompTIA A+ is the industry standard for launching IT careers. It is the only industry-recognized credential with performance-based items to prove IT pros can think on their feet to perform critical IT support tasks at the moment. Employers trust this certification to identify the go-to person in endpoint management and tech support roles.
Copyright
Course Edition: 1.0
Preface
About This Course
Course Description
How to Use the Study Notes
Lesson 1
Installing Motherboards and Connectors
Topic 1A
Explain Cable Types and Connectors
Personal Computers
Peripheral Devices
Universal Serial Bus Cables
HDMI and DisplayPort Video Cables
Thunderbolt and Lightning Cables
SATA Hard Drive Cables
Review Activity: Cable Types and Connectors
Topic 1B
Install and Configure Motherboards
Motherboard Functions
Electrical Safety and ESD
Motherboard CPU and System Memory Connectors
Motherboard Storage Connectors
Motherboard Adapter Connectors
Motherboard Form Factors
Motherboard Headers and Power Connectors
Video Cards and Capture Cards
Sound Cards
Network Interface Cards
Review Activity: Motherboards
Topic 1C
Explain Legacy Cable Types
DVI and VGA Video Cables
Small Computer System Interface
Integrated Drive Electronics Interface
Serial Cables
Adapter Cables
Review Activity: Legacy Cable Types
Summary
Lesson 2
Installing System Devices
Topic 2A
Install and Configure Power Supplies and Cooling
Power Supply Units
Wattage Rating
Power Supply Connectors
Fan Cooling Systems
Liquid Cooling Systems
Review Activity: Power Supplies and Cooling
Topic 2B
Select and Install Storage Devices
Mass Storage Devices
Solid-State Drives
Hard Disk Drives
Redundant Array of Independent Disks
RAID 0 and RAID 1
RAID 5 and RAID 10
Removable Storage Drives
Optical Drives
Review Activity: Storage Devices
Topic 2C
Install and Configure System Memory
System RAM and Virtual Memory
RAM Types
Memory Modules
Multi-channel System Memory
ECC RAM
Review Activity: System Memory
Topic 2D
Install and Configure CPUs
CPU Architecture
CPU Features
CPU Socket Types
CPU Types and Motherboard Compatibility
Review Activity: CPUs
Summary
Lesson 3
Troubleshooting PC Hardware
Topic 3A
Apply Troubleshooting Methodology
Best Practice Methodology
Identify the Problem
Establish and Test a Theory
Establish a New Theory or Escalate
Implement a Plan of Action
Verify and Document
Review Activity: Troubleshooting Methodology
Topic 3B
Configure BIOS/UEFI
BIOS and UEFI
Boot and Device Options
Boot Passwords and Secure Boot
Trusted Platform Modules
Review Activity: BIOS/UEFI
Topic 3C
Troubleshoot Power and Disk Issues
Troubleshoot Power Issues
Troubleshoot POST Issues
Troubleshoot Boot Issues
Troubleshoot Drive Availability
Troubleshoot Drive Reliability and Performance
Troubleshoot RAID Failure
Review Activity: Power and Disk Issues
Topic 3D
Troubleshoot System and Display Issues
Troubleshoot Component Issues
Troubleshoot Performance Issues
Troubleshoot Inaccurate System Date/Time
Troubleshoot Missing Video Issues
Troubleshoot Video Quality Issues
Review Activity: System and Display Issues
Summary
Lesson 4
Comparing Local Networking Hardware
Topic 4A
Compare Network Types
LANs and WANs
SOHO and Enterprise Networks
Datacenters and Storage Area Networks
Personal Area Networks
Review Activity: Network Types
Topic 4B
Compare Networking Hardware
Network Interface Cards
Patch Panels
Hubs
Switches
Unmanaged and Managed Switches
Power over Ethernet
Review Activity: Networking Hardware
Topic 4C
Explain Network Cable Types
Unshielded Twisted Pair
Shielded Twisted Pair
Cat Standards
Copper Cabling Connectors
Copper Cabling Installation Tools
Copper Cabling Test Tools
Network Taps
Copper Cabling Installation Considerations
Optical Cabling
Coaxial Cabling
Review Activity: Network Cable Types
Topic 4D
Compare Wireless Networking Types
Access Points
802.11a and the 5 GHz Frequency Band
802.11b/g and the 2.4 GHz Frequency Band
802.11n
Wi-Fi 5 and Wi-Fi 6
Wireless LAN Installation Considerations
Wi-Fi Analyzers
Long-Range Fixed Wireless
Bluetooth, RFID, and NFC
Review Activity: Wireless Networking Types
Summary
Lesson 5
Configuring Network Addressing and Internet Connections
Topic 5A
Compare Internet Connection Types
Internet Connection Types and Modems
Digital Subscriber Line Modems
Cable Modems
Fiber to the Curb and Fiber to the Premises
Fixed Wireless Internet Access
Cellular Radio Internet Connections
Routers
Firewalls
Review Activity: Internet Connection Types
Topic 5B
Use Basic TCP/IP Concepts
TCP/IP
IPv4 Addressing
Network Prefixes
IPv4 Forwarding
Public and Private Addressing
IPv4 Host Address Configuration
Static Versus Dynamic Host Address Configuration
SOHO Router Configuration
IPv6 Addressing
Review Activity: Basic TCP/IP Concepts
Topic 5C
Compare Protocols and Ports
Protocols and Ports
Transmission Control Protocol
User Datagram Protocol
Well-Known Ports
Review Activity: Protocols and Ports
Topic 5D
Compare Network Configuration Concepts
Dynamic Host Configuration Protocol
Domain Name System
DNS Queries
DNS Record Types
DNS Spam Management Records
Virtual LANs
Virtual Private Networks
Review Activity: Network Configuration Concepts
Summary
Lesson 6
Supporting Network Services
Topic 6A
Summarize Services Provided by Networked Hosts
File/Print Servers
Web Servers
Hypertext Transfer Protocol Secure
Mail Servers
Mailbox Servers
Directory and Authentication Servers
Remote Terminal Access Servers
Network Monitoring Servers
Review Activity: Services Provided by Networked Hosts
Topic 6B
Compare Internet and Embedded Appliances
Proxy Servers
Spam Gateways and Unified Threat Management
Load Balancers
Legacy Systems
Embedded Systems and SCADA
Internet of Things Devices
Review Activity: Internet and Embedded Appliances
Topic 6C
Troubleshoot Networks
Troubleshoot Wired Connectivity
Troubleshoot Network Speed Issues
Troubleshoot Wireless Issues
Troubleshoot VoIP Issues
Troubleshoot Limited Connectivity
Review Activity: Networks
Summary
Lesson 7
Summarizing Virtualization and Cloud Concepts
Topic 7A
Summarize Client-Side Virtualization
Hypervisors
Uses for Virtualization
Virtualization Resource Requirements
Virtualization Security Requirements
Review Activity: Client-Side Virtualization
Topic 7B
Summarize Cloud Concepts
Cloud Characteristics
Common Cloud Deployment Models
Common Cloud Service Models
Desktop Virtualization
Cloud File Storage
Software-Defined Networking
Review Activity: Cloud Concepts
Summary
Lesson 8
Supporting Mobile Devices
Topic 8A
Set Up Mobile Devices and Peripherals
Mobile Display Types
Mobile Display Components
Mobile Device Accessories
Wi-Fi Networking
Cellular Data Networking
Mobile Hotspots and Tethering
Mobile Device Wired Connection Methods
Bluetooth Wireless Connections
Near-Field Communication Wireless Connections
Port Replicators and Docking Stations
Review Activity: Mobile Devices and Peripherals
Topic 8B
Configure Mobile Device Apps
Mobile Apps
Account Setup
Types of Data to Synchronize
Email Configuration Options
Synchronization Methods
Enterprise Mobility Management
Two-factor Authentication
Location Services
Review Activity: Mobile Device Apps
Topic 8C
Install and Configure Laptop Hardware
Laptop Disassembly Processes
Battery Replacement
RAM and Adapter Replacement
Disk Upgrades and Replacement
Keyboard and Security Component Replacement
Review Activity: Laptop Hardware
Topic 8D
Troubleshoot Mobile Device Issues
Power and Battery Issues
Hardware Failure Issues
Screen and Calibration Issues
Connectivity Issues
Malware Issues
Review Activity: Mobile Device Issues
Summary
Lesson 9
Supporting Print Devices
Topic 9A
Deploy Printer and Multifunction Devices
Printer Unboxing and Setup Location
Print Device Connectivity
Printer Drivers and Page Description Languages
Printer Properties
Printing Preferences
Printer Sharing
Printer Security
Scanner Configuration
Review Activity: Printer and Multifunction Devices
Topic 9B
Replace Print Device Consumables
Laser Printer Imaging Process
Laser Printer Maintenance
Inkjet Printer Imaging Process
Inkjet Printer Maintenance
Thermal Printer Maintenance
Impact Printer Maintenance
3-D Printer Maintenance
Review Activity: Print Device Consumables
Topic 9C
Troubleshoot Print Device Issues
Printer Connectivity Issues
Print Feed Issues
Print Quality Issues
Finishing Issues
Print Job Issues
Review Activity: Print Device Issues
Summary
Lesson 10
Configuring Windows
Topic 10A
Configure Windows User Settings
Windows Interfaces
Windows Settings and Control Panel
Accounts Settings
Privacy Settings
Desktop Settings
Ease of Access Settings
File Explorer
File Explorer Options and Indexing Options
Review Activity: Windows User Settings
Topic 10B
Configure Windows System Settings
System Settings
Update and Security Settings
Device Settings
Display and Sound Settings
Power Options
Apps, Programs, and Features
Apps Settings
Network Settings
Administrative Tools
Management Shortcuts
Review Activity: Windows System Settings
Summary
Lesson 11
Managing Windows
Topic 11A
Use Management Consoles
Device Manager
Disk Management Console
Disk Maintenance Tools
Task Scheduler
Local Users and Groups Console
Certificate Manager
Group Policy Editor
Registry Editor
Custom Microsoft Management Consoles
Review Activity: Management Consoles
Topic 11B
Use Performance and Troubleshooting Tools
System Information
Event Viewer
Task Manager Process Monitoring
Task Manager Performance Monitoring
Task Manager User Monitoring
Startup Processes and Services Console
Resource Monitor and Performance Monitor
Performance Counters
System Configuration Utility
Review Activity: Performance and Troubleshooting Tools
Topic 11C
Use Command-line Tools
Command Prompt
Navigation Commands
File Management Commands
Disk Management Commands
System Management Commands
Review Activity: Command-line Tools
Summary
Lesson 12
Identifying OS Types and Features
Topic 12A
Explain OS Types
Windows and macOS
UNIX, Linux, and Chrome OS
iOS and Android
Windows File System Types
Linux and macOS File System Types
OS Compatibility Issues
Vendor Life-cycle Limitations
Review Activity: OS Types
Topic 12B
Compare Windows Editions
Windows Versions
Windows Home Edition
Work and Education Features
Windows Pro and Enterprise Editions
Windows Upgrade Paths and Feature Updates
Review Activity: Windows Editions
Summary
Lesson 13
Supporting Windows
Topic 13A
Perform OS Installations and Upgrades
Installation and Upgrade Considerations
Unattended Installations
Boot Methods
Disk Configuration
Repair Installation
Review Activity: OS Installations and Upgrades
Topic 13B
Install and Configure Applications
System Requirements for Applications
OS Requirements for Applications
Distribution Methods
Other Considerations
Review Activity: Applications
Topic 13C
Troubleshoot Windows OS Problems
Boot Process
Boot Recovery Tools
System Restore
Update and Driver Roll Back
System Repair, Reinstall, and Reimage
Troubleshoot Boot Issues
Troubleshoot Profile Issues
Troubleshoot Performance Issues
Troubleshoot System Fault Issues
Troubleshoot Application and Service Fault Issues
Review Activity: Windows OS Problems
Summary
Lesson 14
Managing Windows Networking
Topic 14A
Manage Windows Networking
Windows Network Connection Types
IP Addressing Schemes
Windows Client Configuration
Network Location
Windows Defender Firewall Configuration
VPN and WWAN Connection Types
Proxy Settings
Review Activity: Windows Networking
Topic 14B
Troubleshoot Windows Networking
Troubleshoot IP Configuration
Troubleshoot Local Network Connectivity
Troubleshoot Remote Network Connectivity
Troubleshoot Name Resolution
Troubleshoot Network Ports
Review Activity: Windows Networking
Topic 14C
Configure Windows Security Settings
Logical Security Controls
User and Group Accounts
User Account Control
Authentication Methods
Windows Login Options
Windows Domains and Active Directory
Group Policy and Login Scripts
Mobile Device Management
Review Activity: Windows Security Settings
Topic 14D
Manage Windows Shares
Workgroup Setup
File Share Configuration
Network Browsing and Mapping Drives
Printer Sharing
NTFS versus Share Permissions
Permissions Inheritance
Domain Setup
Home Folders
Roaming Profiles and Folder Redirection
Review Activity: Windows Shares
Summary
Lesson 15
Managing Linux and macOS
Topic 15A
Identify Features of Linux
Shells, Terminals, and Consoles
Command Interface
Navigation Commands
Search Commands
File Management Commands
User Account Management
File Permissions Commands
Package Management Commands
Process Monitoring Commands
Network Management Commands
Backup and Scheduling Commands
Review Activity: Features of Linux
Topic 15B
Identify Features of macOS
Interface Features
System Preferences
Security and User Management
Finder and iCloud
App Installation and Management
OS and App Updates
Network and Device Settings
Time Machine Backup
Troubleshoot Crashes and Boot Issues
Review Activity: Features of macOS
Summary
Lesson 16
Configuring SOHO Network Security
Topic 16A
Explain Attacks, Threats, and Vulnerabilities
Information Security
Vulnerabilities
Social Engineering
Phishing and Evil Twins
Threat Types
Password Attacks
Cross-site Scripting Attacks
SQL Injection Attacks
Hashing and Encryption Concepts
Digital Signatures and Key Exchange
Review Activity: Attacks, Threats, and Vulnerabilities
Topic 16B
Compare Wireless Security Protocols
Wi-Fi Protected Access
Wi-Fi Authentication Methods
Enterprise Authentication Protocols
RADIUS, TACACS+, and Kerberos
Review Activity: Wireless Security Protocols
Topic 16C
Configure SOHO Router Security
Home Router Setup
Firmware Update
Home Router LAN and WLAN Configuration
Home Router Firewall Configuration
Home Router Port Forwarding Configuration
Universal Plug-and-Play
Screened Subnets
Review Activity: SOHO Router Security
Topic 16D
Summarize Security Measures
Physical Access Control
Lock Types
Alarms and Surveillance
Review Activity: Security Measures
Summary
Lesson 17
Managing Security Settings
Topic 17A
Configure Workstation Security
Password Best Practices
End User Best Practices
Account Management
Account Policies
Execution Control
Windows Defender Antivirus
Windows Defender Firewall
Encrypting File System
Windows BitLocker and BitLocker To Go
Review Activity: Workstation Security
Topic 17B
Configure Browser Security
Browser Selection and Installation
Browser Extensions and Plug-ins
Browser Settings
Secure Connections and Valid Certificates
Browser Privacy Settings
Review Activity: Browser Security
Topic 17C
Troubleshoot Workstation Security Issues
Malware Vectors
Malware Payloads
Ransomware and Cryptominers
Troubleshoot Desktop Symptoms
Troubleshoot Browser Symptoms
Best Practices for Malware Removal
Infected Systems Quarantine
Malware Removal Tools and Methods
Malware Infection Prevention
Review Activity: Workstation Security Issues
Summary
Lesson 18
Supporting Mobile Software
Topic 18A
Configure Mobile OS Security
Screen Locks
Mobile Security Software
Enterprise Mobility Management
Mobile Data Security
Locator Apps and Remote Wipe
Internet of Things Security
Review Activity: Mobile OS Security
Topic 18B
Troubleshoot Mobile OS and App Software
Mobile Device Troubleshooting Tools
Troubleshoot Device and OS Issues
Troubleshoot App Issues
Troubleshoot Connectivity Issues
Review Activity: Mobile OS and App Software
Topic 18C
Troubleshoot Mobile OS and App Security
Root Access Security Concerns
Mobile App Source Security Concerns
Mobile Security Symptoms
Review Activity: Mobile OS and App Security
Summary
Lesson 19
Using Support and Scripting Tools
Topic 19A
Use Remote Access Technologies
Remote Desktop Tools
RDP Server and Security Settings
Microsoft Remote Assistance
Secure Shell
Desktop Management and Remote Monitoring Tools
Other Remote Access Tools
Review Activity: Remote Access Technologies
Topic 19B
Implement Backup and Recovery
Backup Operations
Backup Methods
Backup Media Requirements
Backup Testing and Recovery Best Practices
Review Activity: Backup and Recovery
Topic 19C
Explain Data Handling Best Practices
Regulated Data Classification
Prohibited Content and Licensing Issues
Incident Response
Data Integrity and Preservation
Data Destruction Methods
Disposal and Recycling Outsourcing Concepts
Review Activity: Data Handling Best Practices
Topic 19D
Identify Basics of Scripting
Shell Scripts
Basic Script Constructs
Windows Scripts
JavaScript and Python
Use Cases for Scripting
Scripting Best Practices and Considerations
Review Activity: Basics of Scripting
Summary
Lesson 20
Implementing Operational Procedures
Topic 20A
Implement Best Practice Documentation
Standard Operating Procedure
Ticketing Systems
Ticket Management
Asset Identification and Inventory
Asset Documentation
Change Management Concepts
Change Approval
Policy Documentation
Review Activity: Best Practice Documentation
Topic 20B
Use Proper Communication Techniques
Professional Support Processes
Professional Support Delivery
Professional Appearance
Professional Communications
Difficult Situations
Review Activity: Proper Communication Techniques
Topic 20C
Use Common Safety and Environmental Procedures
Compliance with Regulations
Electrical Safety
Other Safety Hazard Mitigations
Environmental Impacts
Electrostatic Discharge Mitigation
Building Power Issues and Mitigations
Materials Handling and Responsible Disposal
Review Activity: Safety and Environmental Procedures
Summary
Appendix A
Mapping Course Content to CompTIA® A+® Core 1 (Exam 220-1101)
Appendix B
Mapping Course Content to CompTIA® A+® Core 2 (Exam 220-1102)
Glossary
Glossary
Solutions
Review Activity: Cable Types and Connectors
Review Activity: Motherboards
Review Activity: Legacy Cable Types
Review Activity: Power Supplies and Cooling
Review Activity: Storage Devices
Review Activity: System Memory
Review Activity: CPUs
Review Activity: Troubleshooting Methodology
Review Activity: BIOS/UEFI
Review Activity: Power and Disk Issues
Review Activity: System and Display Issues
Review Activity: Network Types
Review Activity: Networking Hardware
Review Activity: Network Cable Types
Review Activity: Wireless Networking Types
Review Activity: Internet Connection Types
Review Activity: Basic TCP/IP Concepts
Review Activity: Protocols and Ports
Review Activity: Network Configuration Concepts
Review Activity: Services Provided by Networked Hosts
Review Activity: Internet and Embedded Appliances
Review Activity: Networks
Review Activity: Client-Side Virtualization
Review Activity: Cloud Concepts
Review Activity: Mobile Devices and Peripherals
Review Activity: Mobile Device Apps
Review Activity: Laptop Hardware
Review Activity: Mobile Device Issues
Review Activity: Printer and Multifunction Devices
Review Activity: Print Device Consumables
Review Activity: Print Device Issues
Review Activity: Windows User Settings
Review Activity: Windows System Settings
Review Activity: Management Consoles
Review Activity: Performance and Troubleshooting Tools
Review Activity: Command-line Tools
Review Activity: OS Types
Review Activity: Windows Editions
Review Activity: OS Installations and Upgrades
Review Activity: Applications
Review Activity: Windows OS Problems
Review Activity: Windows Networking
Review Activity: Windows Networking
Review Activity: Windows Security Settings
Review Activity: Windows Shares
Review Activity: Features of Linux
Review Activity: Features of macOS
Review Activity: Attacks, Threats, and Vulnerabilities
Review Activity: Wireless Security Protocols
Review Activity: SOHO Router Security
Review Activity: Security Measures
Review Activity: Workstation Security
Review Activity: Browser Security
Review Activity: Workstation Security Issues
Review Activity: Mobile OS Security
Review Activity: Mobile OS and App Software
Review Activity: Mobile OS and App Security
Review Activity: Remote Access Technologies
Review Activity: Backup and Recovery
Review Activity: Data Handling Best Practices
Review Activity: Basics of Scripting
Review Activity: Best Practice Documentation
Review Activity: Proper Communication Techniques
Review Activity: Safety and Environmental ProceduresDonate to keep this site alive
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