Salesforce Service Cloud: Certification and Implementation Study Guide

Are you interested in knowing important features of Salesforce Service Cloud?

Have you thought of doing the Certification for Service Cloud Consultant?

Are you planning to do the certification exam soon?

Do you want to advise your clients on the various features in Salesforce Service Cloud?

You’re in the process of implementation and feel that you might have overlooked some of the features?

Do you want ensure that when talking to your customers you have set the expectation right?

Do you want to ramp up for a Service Cloud Project?

If you answered yes to any of the question above then this book is right for you.

Table of Contents

• Introduction
• Industry Knowledge
• Implementation Strategies
• Knowledge Management
• Case Management
• Interaction Channel
• Contact Center Analytics
• Integration and Data Management
• Test your knowledge