Navigating Human Service Organizations: Essential Information for Thriving and Surviving in Agencies
- Length: 272 pages
- Edition: 4
- Language: English
- Publisher: Oxford University Press
- Publication Date: 2020-08-15
- ISBN-10: 0197531040
- ISBN-13: 9780197531044
- Sales Rank: #582596 (See Top 100 Books)
Since its very inception, social work has been considered an organizationally based profession, with the majority of its workforce employed within formal organizations. Whether in nonprofit, for-profit, or governmental agencies, the practical realities of human service organizations are a
central element of professional social work. This book explores the climate and culture of these agencies and provides essential information for surviving and thriving in this setting. It prepares students for their future careers so that they will feel empowered in their work and be able to fulfill
their responsibilities toward organizational, community, and social change. Using real-life examples, the authors examine the internal structures of management, financing, and supervision and discuss common conflicts between agencies and professionals. The book’s straightforward tone and practical
advice make it an asset to anyone entering human service organizations.
Cover Navigating Human Service Organizations Copyright Dedication Contents Preface 1. Getting to Know the Human Service Organization The Work Setting Agency Roles for Social Workers Why Do We Need to Know about Organizations? Clarifying Terminology Ethical Guidelines Social Work and Organizations: Historic Roots Conflicts between Professionals and Organizations Changing Conceptions of Organizations Sources of Information about Organizations What to Request Key Points Suggested Learning Activities and Discussion Questions References 2. Distinguishing Features of Organizations Defining Human Service Organizations Putting Theory to Practice Types of Organizations Public versus Private Organizations Boundary Blurring: Justifiable Confusion Self-Help Organizations Mission Organizational Structure The Future Globalization: Another Consideration for the Future Key Points Suggested Learning Activities and Discussion Questions References 3. How Organizations Are Financed Sources of Funds Foundations Individual Donations Big Donors Fundraising Practices Other Sources of Revenue Managing Finances Unwanted Surprises Mergers Key Points Suggested Learning Activities and Discussion Questions References 4. Power and Supervision within the Organizational Setting Role of the Board of Directors The Job of the Chief Executive Officer Attributes of a Good Chief Executive Officer Supervision Definitions of Supervision The Supervisor The Code of Ethics and Supervision The Role of Social Work Supervision within the Organization The Functions of Supervision Difficulties Encountered in Supervision Enhancing Professional Development Continuing Professional Education Evaluating Job Performance Key Points Suggested Learning Activities and Discussion Questions References 5. The Work Environment The Impact of Managerial Style The Agency’s Workforce Volunteers The Physical Environment Organizational Culture and Climate Use of Teams Communication Informal Environment Staff Morale Key Points Suggested Learning Activities and Discussion Questions References 6. Social Work Practice in Host Settings Work Challenges in Host Settings Role Incongruity Health Care Settings as Hosts Hospital Social Work The School as an Organizational Setting Criminal Justice The Legal System When Social Work No Longer Dominates Unique Challenges Key Points Suggested Learning Activities and Discussion Questions References 7. Conditions of Work Organizational Policies Formal Policies Concerning Employment Laws Governing Employment How Far Have We Come? Workplace Rules Job Benefits Unions Key Points Suggested Learning Activities and Discussion Questions References 8. The Changing Environment of Organizations The Organization as an Open System Changing Public Policies Managed Care Changing Patterns of Service Delivery Consumerism Accountability Quality Control The Inevitability of Change Key Points Suggested Learning Activities and Discussion Questions References 9. Internal Sources of Organizational Change Management Turnover A New Boss Facing a Financial Crunch Managed Care A Changing Client Base Relocation Planning Processes Obstacles to Change Key Points Suggested Learning Activities and Discussion Questions References 10. Coping with Change The Strengths Perspective Empowerment Directing Power Resources Persuading through Hard Facts The Importance of Outcomes Key Points Suggested Learning Activities and Discussion Questions References 11. Lending a Helping Hand: Making Your Organization Better Selecting Your Battles Dealing with Difficult Colleagues No Organization Is Perfect Mentoring Professional Development Self-Care Looking toward Your Future Developing Skills for Your Agency and Yourself A Final Word Key Points Suggested Learning Activities and Discussion Questions References Index
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