Life and Death Design: What Life-Saving Technology Can Teach Everyday UX Designers

Length: 248 pages
Edition: 1
Language: English
Publisher: Rosenfeld Media
Publication Date: 2022-01-11
ISBN-10: 1933820845
ISBN-13: 9781933820842
Sales Rank: #263382 (See Top 100 Books)

Emergencies—landing a malfunctioning plane, resuscitating a heart attack victim, or avoiding a head-on car crash—all require split-second decisions that can mean life or death. Fortunately, designers of life-saving products have leveraged research and brain science to help users reduce panic and harness their best instincts. Life and Death Design brings these techniques to everyday designers who want to help their users think clearly and act safely.

Cover Page
Title Page
Copyright Page
Dedication
    How to Use This Book
    Frequently Asked Questions
    CONTENTS
    Foreword
    Introduction
CHAPTER 1 A Designer’s Guide to the Human Stress Response
    What Happens in a Moment of Acute Stress?
    Startle Reflex Considerations
    Intuitive Assessment Considerations
    Fight, Flight, or Freeze Considerations
    Reasoned Reaction Considerations
    Recovery Period Considerations
    Finding the Peak Stress Points for Your Users
    Critical Information: The Human Stress Response
CHAPTER 2 The Startle Reflex
    Dissecting a Jump Scare
    Harnessing a Startle
    Protection from Jerks
    Critical Information: Startle Reflex
CHAPTER 3 Intuitive Assessment
    The Science of Intuition
    Pattern’s Role in the Formation of Intuition
    When to Trust the Gut
    Developing Intuition in Your Users
    Harnessing Intuition
    When Intuition Cannot Be Trusted
    Critical Information: Intuitive Assessment
CHAPTER 4 Fight, Flight, or Freeze
    How the Fight-or-Flight Response Works
    Fleeing Toward Help
    De-escalation Techniques for UIs
    Getting Unstuck
    Design Techniques for Fight or Flight
    Critical Information: Fight or Flight
CHAPTER 5 Reasoned Reaction
    Zero Familiarity
    Experts in the Unpredictable
    Protecting Against Bias
    Calculating Morality
    Critical Information: Reasoned Reaction
CHAPTER 6 Recovery
    Recovery Time
    Calming Aesthetics
    Gaining Closure After a Stressful Event
    The Most Essential Thing: Human Connection
    Critical Information: Recovery
CHAPTER 7 Alarms and Alerts
    Creating Systems to Communicate Status Changes
    Alarms That Are Smarter and More Aware
    Maximizing Meaning in Alarms
    Critical Information: Alarms and Alerts
CHAPTER 8 Hero by Design
    Inspiring Perseverance
    Supporting Users in the Moment of Truth
    The Human Factors of Heroics
    Critical Information: Hero by Design
Coda
Index
Acknowledgments
About the Author