Knowledge Management in Theory and Practice, 4th Edition
- Length: 408 pages
- Edition: 4
- Language: English
- Publisher: The MIT Press
- Publication Date: 2023-05-09
- ISBN-10: 0262048124
- ISBN-13: 9780262048125
- Sales Rank: #942931 (See Top 100 Books)
This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM.
Today’s knowledge-driven economy raises the stakes for organizations and individuals whose success depends on the effective management of information and knowledge. Knowledge is an asset that is not always easily tapped, especially when embedded in products and in the tacit understanding of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization’s knowledge base. This thoroughly revised new edition of the leading knowledge management textbook offers a comprehensive and accessible overview of the theory and practice of KM. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it serves as an invaluable resource for students and researchers across information sciences, business, education, and communication. Global in scope and updated to reflect the maturing field, this fourth edition emphasizes optimizing KM and measuring its success and impact in meaningful ways.
Fourth edition highlights:
- Comprehensively updated to integrate the latest theories, practices, and technologies in KM
- Discusses not only how to implement but how to sustain successful KM strategies and systems in the long term
- Includes new coverage of KM governance and the KM ISO standard introduced in 2018
- Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions
Contents 1. Introduction to Knowledge Management Introduction What Is Knowledge Management? Multidisciplinary Nature of KM The Two Major Types of Knowledge: Tacit and Explicit Concept Analysis Technique History of KM Why Is KM Important Today? KM at Three Levels (and Beyond) Note References 2. Knowledge Management Processes Introduction Major Approaches to the KM Cycle Meyer and Zack Bukowitz and Williams McElroy Wiig Carlile and Rebentisch Evans, Dalkir, and Bidian Integration of Evans, Dalkir, and Bidian KMC with Innovation Cycle An Integrated KM Cycle References 3. Knowledge Management Models Introduction The Classics: Pioneering KM Models Von Krogh, Roos, and Kleine Model of Organizational Epistemology Nonaka and Takeuchi Knowledge Spiral Model Choo Sense-MakingKM Model Wiig Model for Building and Using Knowledge Boisot I-SpaceKM Model Complex Adaptive System Models of KM Knowledge-Sharing KM Models McAdams and McCreedy KM Model Wang and Noe Knowledge-SharingModel KM Strategy Models Hansen, Nohria, and Tierney Model Stankosky and Baldanza KM Pillars Model Intellectual Capital Models The Phronesis Model References 4. Knowledge Capture and Codification Introduction Tacit Knowledge Identification Different Types of Tacit Knowledge Tacit Knowledge Capture Tacit Knowledge Capture at the Individual and Group Levels Tacit Knowledge Capture at the Organizational Level Summary of Tacit Knowledge Elicitation Explicit Knowledge Codification Cognitive Maps Decision Trees Knowledge Taxonomies Notes References 5. Knowledge Sharing Introduction The Social Nature of Knowledge Knowledge Networks Sociograms and Social Network Analysis Expertise Locator Systems Knowledge-Sharing Communities Types of Communities Roles and Responsibilities in Communities and Networks Knowledge Sharing in the Virtual Workplace How to Select the Knowledge-Sharing Approach Other Ways of Sharing Knowledge The Role of KM Technologies Obstacles to Knowledge Sharing The Undernet Knowledge Sharing and Misinformation Organizational Learning and Social Capital Measuring the Value of Social Capital Note References 6. Finding Knowledge Introduction Knowledge Application at the Individual Level Characteristics of Individual Knowledge Workers Bloom’s Taxonomy of Learning Objectives Knowledge Application at the Group and Organizational Levels Knowledge Retrieval versus Knowledge Finding Knowledge Reuse KM and Information Technology Systems KM and Archival and Records Management Note References 7. Organizational Culture Introduction Organizational Culture Analysis Culture at the Foundation of KM The Effects of Culture on Individuals Transformation to a Knowledge-Sharing Culture What Does a Successful KM Culture Look Like? Impact of a Merger on Culture Impact of Virtual Work on Culture KM and Change: Can or Should KM Change Organizational Culture? Note References 8. Knowledge Management Tools Introduction Knowledge Capture and Creation Tools Big Data, Data Mining, Knowledge Discovery, and Analytics Visualization Tools and Knowledge Maps Videos for Exit Interviews Content Management Tools Folksonomies and Social Tagging or Bookmarking Cloud Computing Technologies Knowledge Sharing and Dissemination Tools Social Media Knowledge Repository Knowledge Acquisition and Application Tools Personal KM Adaptive Technologies Notes References 9. Knowledge Management Strategy and Planning Introduction Developing a KM Strategy Knowledge Audit Organizational Maturity Models KM Maturity Models Community of Practice Maturity Models Gap Analysis The KM Strategy Road Map The ISO 30401 KM Standard KM Governance and Leadership Balancing Innovation and Organizational Structure Note References 10. Evaluating Knowledge Management Introduction Intangible Assets, Return on Investment, and Metrics Benchmarking Method Balanced Scorecard Method House of Quality Method Results-Based Assessment Framework Measuring the Success of Knowledge Networks Best Practices in KM Metrics References 11. Organizational Learning and Organizational Memory Introduction How Do Organizations Learn and Remember? Management of Organizational Memory Organizational Learning Lessons Learned Process Methods for Managing Lessons Learned Lessons Learned Systems Benefits of Lessons Learned Some Challenges Some Success Stories Assessment Frameworks Notes References 12. Knowledge Continuity Management Introduction KCM Process Identifying Critical Knowledge Selecting the KCM Strategy A Three-Tiered Approach to Knowledge Continuity Success Factors for KCM Challenges for KCM Concluding Thought Notes References 13. The Knowledge Management Team Introduction Major Categories of KM Roles Senior Management Roles KM Team Roles and Responsibilities within Organizations KM Job Titles The KM Profession Where Does KM Belong in the Organization? The Ethics of KM KM Values and Professionalism Note References 14. Future of Knowledge Management and Concluding Thought Note References Index
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