ITIL 4: Acquiring and Managing Cloud Services
- Length: 235 pages
- Edition: 1
- Language: English
- Publisher: TSO
- Publication Date: 2021-11-11
- ISBN-10: B09LQFTX5K
- Sales Rank: #0 (See Top 100 Books)
The title explores the concept of the ’cloud services user journey’ aligning key concepts from ITIL to provide a holistic and vendor-neutral understanding of the procurement lifecycle.
Copyright Page Contents List of figures List of tables Foreword Preface ITIL Foundation recap Chapter 1: Introduction 1.1 What is the cloud? 1.2 The origins of cloud 1.3 Types of cloud solution 1.4 Deciding to use cloud services 1.5 Cloud as a key component of digital strategy 1.6 The role of cloud services in a digital transformation 1.7 Cloud services and sustainability objectives 1.8 Governance 1.9 How to use this publication Chapter 2: Explore: Can the organization benefit from cloud? 2.1 About the explore step 2.2 Understanding the cloud’s role in strategy 2.3 Setting the strategic scope 2.4 Cloud strategic positioning 2.5 Value: outcomes, costs, and risks 2.6 Formulating the initial cloud strategy 2.7 Summary Chapter 3: Engage: Meeting a cloud service provider 3.1 About the engage step 3.2 Understanding the CSP landscape 3.3 Types of services to be considered 3.4 Defining requirements for cloud services 3.5 Request for information and proof of concept 3.6 Conducting a cloud readiness assessment 3.7 Engaging with cloud service providers 3.8 Reviewing the cloud strategy and cloud service requirements 3.9 Summary Chapter 4: Offer: Selecting the right services and service provider 4.1 About the offer step 4.2 Establishing a desired minimum return on investment 4.3 Communicating requirements 4.4 Request for proposal 4.5 Reviewing proposals 4.6 Determining the return on investment of the proposed cloud services 4.7 Defining and communicating a business case for cloud services 4.8 Summary Chapter 5: Agree: Negotiating and planning 5.1 About the agree step 5.2 Agreeing and planning value co-creation 5.3 Negotiating and agreeing a cloud service 5.4 Cloud service agreements 5.5 Shared responsibility model 5.6 Roles and responsibilities map 5.7 Charging models 5.8 Summary Chapter 6: Onboard (and offboard): Moving to the cloud 6.1 About the onboard step: general considerations 6.2 Migrating to cloud as a part of an onboarding initiative 6.3 Security and compliance considerations 6.4 Summary Chapter 7: Co-create: Enabling value 7.1 About the co-create step 7.2 Operating model alignment 7.3 The value co-creation map for cloud 7.4 Value co-creation drivers in practice 7.5 Managing the optimization of cloud service consumption 7.6 Managing cloud service quality 7.7 Using cloud tools for value co-creation 7.8 Summary Chapter 8: Realize: Measuring and improving 8.1 About the realize step 8.2 Maintaining operating model alignment 8.3 VUCA and the value co-creation map 8.4 Continual improvement and the value co-creation map for cloud 8.5 Summary Chapter 9: Conclusion Appendix A: ITIL practices and the customer journey Further research Glossary Acknowledgements
Donate to keep this site alive
To access the Link, solve the captcha.
1. Disable the AdBlock plugin. Otherwise, you may not get any links.
2. Solve the CAPTCHA.
3. Click download link.
4. Lead to download server to download.