Integrated IT Performance Management

If you are in search of real-world practical scenarios of IT performance management practices, with a desire to obtain examples of strategic directives, accountabilities, outcomes, and performance measures for managing IT services, with an interest toward how performance management integrates with strategic and operational management, then Integrated IT Performance Management is the perfect book for you.

Unlike theoretical books that focus on human resources performance management, this book presents a compilation of the author’s extensive IT management, performance management, project management, enterprise architecture, and applications development knowledge and skills, and industry experiences gained over more than 35 years as an IT professional in the private, public, and academic sectors in Canada and the United States.

It provides an Integrated IT Performance Management Framework (IPMF-IT)™ that integrates strategic, IT operational, and performance management components based on a results-driven performance measurement and accountability framework. It also demonstrates the applicability of this framework within the context of the entire IT services delivery life cycle, using a model-centric approach. A unique and innovative aspect of this model is the alignment of outcome measures with output measures, which focuses on the effectiveness and efficiencies of output measures to the management, measurement, and delivery of IT services, using integrated IT performance measurement dashboards.

Table of Contents

Part I: Theory
Chapter 1: Introduction
Chapter 2: Input: Interfaces and Devices
Chapter 3: Output: Interfaces and Displays
Chapter 4: Computer Graphics
Chapter 5: 3D Interaction
Chapter 6: 3D Navigation
Chapter 7: Descriptive and Predictive Models
Chapter 8: Multi-Touch
Chapter 9: Multi-Touch for Stereoscopic Displays
Chapter 10: Pen and Multi-Touch Modeling and Recognition
Chapter 11: Using Multi-Touch with Petri Nets
Chapter 12: Eye Gaze Tracking as Input in Human–Computer Interaction
Chapter 13: Brain–Computer Interfaces: Considerations for the Next Frontier in Interactive Graphics and Games

Part II: Advanced Topics
Chapter 14: Introduction to 3D Math for Input Devices
Chapter 15: Introduction to Digital Signal Processing
Chapter 16: Three-Dimensional Rotations
Chapter 17: MEMS Inertial Sensors and Magnetic Sensors
Chapter 18: Kalman Filters
Chapter 19: Quaternions and Sensor Fusion

Part III: Hands-On
Chapter 20: Hands-On: Inertial Sensors for 3D Input
Chapter 21: Simple Hands-On Project with Unity3D and Oculus Rift
Chapter 22: Hands-On Approach with Leap Motion
Chapter 23: Hands-On Approach with Kinect Sensor v2
Chapter 24: Creating Home-Brew Devices with Arduino Microcontrollers
Chapter 25: Autonomous Bicycle with Gyroscope Sensor
Chapter 26: Input Implementation Details

Part IV: Case Study: Speech as Input
Chapter 27: Multimodal Human-Like Conversational Interfaces
Chapter 28: Adaptive Dialog Systems for Health

Part V: Appendices
A: Displays
B: Creating Your Own Virtual Reality HeadSet