Information Technology in Organisations and Societies: Multidisciplinary Perspectives from Ai to Technostress
- Length: 328 pages
- Edition: 1
- Language: English
- Publisher: Emerald Publishing
- Publication Date: 2021-06-11
- ISBN-10: 1839098139
- ISBN-13: 9781839098130
- Sales Rank: #24739176 (See Top 100 Books)
Information technology (IT) use has generally been regarded as a positive phenomenon which always generates desirable outcomes. Recent years, however, have witnessed increasing negative consequences resulted from IT use. Emerging issues include individual users have experienced technostress from personal social media usage as well as IT use in the workplace; and organisations have experienced a loss in productivity and assets due to employees’ non-compliance with information security policies.
Themes explored throughout the book include:
- AI and its Implications for Organisations
- Augmented Reality
- Social Media Stress
- Cognitive Absorption of Technology
Information Technology in Organisations and Societies: Multidisciplinary Perspectives from AI to Technostress represents a collective effort that not only consolidates studies on key issues and phenomena concerning the positive and negative aspects of IT use but also prescribes future research avenues in related research domains. It is particularly relevant to academics and researchers working on IT use research and can be used as a handy reference guide by those working in the field.
Cover Title Copyright Dedication Contents List of Figures and Tables List of Figures List of Tables About the Editors About the Contributors Preface Acknowledgements Chapter 1. AI and Its Implications for Organisations Abstract Introduction Components of AI Analytics-based Prediction Automation Goals Standardisation Personalisation Reducing Human Involvement Maximising Use Signal Innovation Types of AI Based on Task Orientation Agency of AI Technology Vulnerabilities Training Data Integrity Model Poisoning Attacks Programmer Bias Technology Unintended Consequences Backfire Negative Spillover False Progress Recommendations Clear Objectives Choosing the Right Type of AI Mitigating Vulnerabilities Workforce Implications Conclusion References Chapter 2. Collaboration of Human and Machine for Knowledge Work: An Organisational Transformation Framework for Data-driven Decision-making Abstract 1. Introduction 2. Overview of Key Concepts 2.1. Knowledge Work 2.2. Intelligent Machines and Big Data 2.3. Data-driven Decision-making in an Organisational Context 2.4. Knowledge Work and Data-driven Decision-making in the Age of Intelligent Machines 3. Research Methodology 4. Organisational Transformation Framework for Data-driven Decision-making Based on the Collaboration of Human and Machine for Knowledge Work (OTxDD Framework) 5. Application and Evaluation of the Framework 5.1. Overview of the Telecommunication Organisation 5.2. Application of the Proposed OTxDD Framework 6. OTxDD Update and Contribution 6.1. Implications for Research 6.2. Implications for Practice 7. Conclusion Annexure References Chapter 3. Does Technostress Trigger Insider Threat? A Conceptual Model and Mitigation Solutions Abstract Introduction Information Technology and Stress (Technostress) Digitisation and IS Security Technostress and Information Security (A Proposed Conceptual Model) Counteraction Strategies to Respond to Information Security Threats and Technostress Conclusion References Chapter 4. Sociological Mechanisms Behind ICT-Related Technostress in the Workplace Abstract Introduction Technostress ICT-related Stressors ICT Usability Technostrain Analytical Lens Methodology Case Study Analysis Obligations to be Available Obligation to Have an Overview Obligation to be Productive Obligation to Ensure Good Communication Obligation to Manage Individual Well-being at Work Obligation to Manage a Work-home Balance Obligation to Manage ICTs Obligation for ICTs to Work as Expected Discussion Experiences of Technostress in the Workplace Technostress as Social Constructions Technology Obligation – Or Unplaced Responsibilities Implications for Practice Implications for Theory Conclusion Limitations and Future Research References Chapter 5. An Integrative Framework of Cognitive Absorption for Technology Use Abstract 1. Introduction 2. Origins of the CA Construct 3. Methodology 3.1. Literature Search Process 3.2. Literature Selection Strategy 3.3. Studies Included 4. Preliminary Analyses of CA Research 4.1. Research Focus 4.2. Research Methodology 4.3. Dimensions of CA 4.4. Major Theories/Theoretical Foundations 4.5. Antecedents and Outcomes of CA 5. Towards an Integrative Framework of CA for Technology Use 5.1. Antecedents of CA 5.2. Consequences of CA 6. Discussion 6.1. Key Findings and Future Research Directions 6.2. Limitations 7. Conclusion References Appendix A Appendix B Chapter 6. Augmented Reality in Experiential Marketing: The Effects on Consumer Utilitarian and Hedonic Perceptions and Behavioural Responses Abstract Introduction Literature Review Digital Marketing Tools and Experiential Marketing Research Status of AR Definitions and Applications of AR Media Characteristics of AR Research Model and Hypothesis Development Stimulus-Organism-Response (SOR) Model Purchase Intention Consumer Value Perceptions and Purchase Intention AR Media Characteristics and Consumer Perceptions Research Methodology Research Design and Measurement Measurement Scale of AR Media Characteristics Sampling and Data Collection Data Analysis and Results Measurement Model Testing Structural Model Testing Discussion Informativeness, Ease of Use, Telepresence and Utilitarian Value Perception Telepresence, Augmentation, Interactivity and Hedonic Value Perception Consumer Value Perceptions and Purchase Intention Theoretical Implications Practical Implications Limitations and Future Research Directions References Chapter 7. Does Self-Disclosure on Social Networking Sites Enhance Well-Being? The Role of Social Anxiety, Online Disinhibition, and Psychological Stress Abstract 1. Introduction 2. Literature Review 2.1. Self-disclosure 2.2. Social Anxiety 3. Hypotheses Development 3.1. Social Anxiety and SNSs Self-disclosure 3.2. The Moderating Role of Online Disinhibition 3.3. The Moderating Role of Psychological Stress 3.4. Self-disclosure and Well-being 4. Methodology 4.1. Sample and Procedures 4.2. Measurement 4.3. Control Variables 5. Model Estimation 5.1. Demographic Data and Correlations 5.2. Hypotheses Testing 6. Discussion 7. Implications 7.1. Theoretical Implications 7.2. Managerial Implications 8. Limitations and Future Research Directions References Chapter 8. Social Media Stress: A Literature Review and Future Research Directions Abstract 1. Introduction What constitues SNS-use stress? 2. Theoretical Foundation 2.1. Social Media and SNSs 2.2. Technostress 3. Methodological Approach: Literature Review 4. Results: A Transactional Model of SNS-Use Stress 4.1. SNS-Use Stressors 4.2. SNS Strains 4.3. Individual and Context-related factors 5. Discussion and Implications 6. Limitations and Future Research 7. Conclusion References Appendix Index
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