Human Relations: Strategies for Success, 7th Edition
- Length: 895 pages
- Edition: 7
- Language: English
- Publisher: McGraw-Hill Education
- Publication Date: 2021-05-24
- ISBN-10: 1264589301
- ISBN-13: 9781264589302
- Sales Rank: #0 (See Top 100 Books)
Human Relations: Strategies for Success, 7e, by Lamberton, Minor or Zeigler will help you prepare for this changing world. This text covers time-tested, research-based social science and management principles, as well as newer theories and philosophies of human relations drawn from management theory, group theory, personality theory, and relationship theory. More than ever, effective relations skills are crucial to business success as organizations grow and compete in a global business environment. Employees must have the knowledge and skill to adapt to a workplace where change is frequent and inevitable.Their commitment to the creation of a book that is at once interesting to read, motivating to study, and relevant to a wide variety has been the driving force behind Human Relations: Strategies for Success.
Cover Title Copyright Authors Preface Acknowledgments For Instructors Brief Contents Contents Part 1 Human Relations and You Chapter One Human Relations: A Background What Is Human Relations? The Importance of Human Relations Skills Human Relations and You Current Challenges in Human Relations Increased Competition in the Workplace Family Work Dynamics Changing “Sandwich Generation” Getting Cheesed What Human Relations Is Not Areas of Major Emphasis Self-Esteem Mutual Respect Self-Awareness and Self-Disclosure Communication Skills Group Dynamics Motivation Growth Mindset A Brief History of Human Relations The Early Years Human Relations and Bureaucracy Scientific Management Frank and Lillian Gilbreth Mary Parker Follett The Hawthorne Experiment Human Relations and Management Human Relations, History, and the Individual Strategy for Success 1.1 Develop Mutual Respect Strategy for Success 1.2 Build Your ommunication Skills Summary Working It Out 1.1 Working It Out 1.2 Working It Out 1.3 Case Study 1.1 Case Study 1.2 Chapter Two Self-Concept and Self-Esteem in Human Relations What Is Self-Concept? The Four Parts of the Self-Concept Ideal Self Looking-Glass Self Self-Image Real Self Focusing on the Real and Ideal Selves Balancing Your Needs and the Needs of Others What Is Self-Esteem? Self-Esteem and Work Performance Types of Self-Esteem Origins of Self-Esteem Achieving Higher Self-Esteem Strategy for Success 2.1 Steps toward Combating Low Self-Esteem by Defeating the Inner Critic Building Self-Concept: Growth Mindset Strategy for Success 2.2 Build Your Growth Mindset Summary Working It Out 2.1 Working It Out 2.2 Working It Out 2.3 Case Study 2.1 Case Study 2.2 Chapter Three Self-Awareness and Self-Disclosure What Is Self-Awareness? Awareness-Related Barriers to Effective Human Relations The Johari Window The Open Pane The Hidden Pane The Blind Pane The Unknown Pane What Is Self-Disclosure? Outcomes of Failing to Self-Disclose Levels of Communication as They Relate to Disclosure Level 5: Cliché Conversation Level 4: Reporting the Facts about Others Level 3: Expressing Ideas and Judgments Level 2: Expressing Feelings and Emotions on the “Gut Level” Level 1: Peak Communication A Key to Improved Human Relations—Level 2 Making Assumptions about Other People The Risk Factor of Disclosure Strategy for Success 3.1 Know When to Stop Strategy for Success 3.2 Pay Attention to Differences Strategy for Success 3.3 Facing Fear of Self-Disclosure Summary Working It Out 3.1 Working It Out 3.2 Working It Out 3.3 Working It Out 3.4 Case Study 3.1 Case Study 3.2 Chapter Four Attitudes and Values in Human Relations What Is an Attitude? What Makes a Good Attitude? Changing Existing Attitudes Attitudes and Job Satisfaction What Are Values? Values versus Attitudes Where Your Values Come From Values Conflicts Interpersonal Values Conflicts Personal versus Group Values Internal Values Conflicts Values in an International Economy Strategy for Success 4.1 Changing Pessimism to Optimism Strategy for Success 4.2 Building Positive Attitudes at Work Strategy for Success 4.3 Redefining Your Personal Values: The Rath Test Strategies for Success Summary Working It Out 4.1 Working It Out 4.2 Working It Out 4.3 Working It Out 4.4 Case Study 4.1 Case Study 4.2 Chapter Five Motivation: Increasing Productivity What Is Motivation? Organizational Climate and Morale Intrinsic and Extrinsic Rewards Need-Based Theories of Motivation Abraham Maslow’s Hierarchy of Needs Alderfer’s ERG Theory McClelland’s Manifest Needs Theory Herzberg’s Two-Factor Theory Job Enrichment: Hackman and Oldham A New Motivational Strategy: Gamification Behavior-Based Theories of Motivation Expectancy Theory Reinforcement Theory and Behavior Modification Goal Setting Reinforcement, Values, and Self-Esteem Motivation and Self-Esteem Self-Esteem and Job Performance Strategy for Success 5.1 Applying McClelland’s Theory Strategy for Success 5.2 Changing Your Behavior Summary Working It Out 5.1 Working It Out 5.2 Working It Out 5.3 Working It Out 5.4 Case Study 5.1 Case Study 5.2 Part 2 Human Relations in Groups Chapter Six Communication and Human Relations Communication and Miscommunication Online Communication Listening—and How It Can Fail Selective Listening Tuning Out The Timing of Messages Emotional Timing Situational Timing Relevance Timing Filtering Communicating without Words Functions of Nonverbal Messages Nonverbal Messages about Self-Esteen Gestures and Their Meanings Distance Between Speakers Communicating in an Organization Grapevines Speaking Effectively International and Intercultural Communication Strategy for Success 6.1 Become a Better Listener Strategy for Success 6.2 Practice High-Context Communication Summary Working It Out 6.1 Working It Out 6.2 Working It Out 6.3 Working It Out 6.4 Case Study 6.1 Case Study 6.2 Chapter Seven Teamwork and Leadership Groups and Teams What Makes a Group? Groups at Work: Teams Team Development The Five Stages of Team Development Team Building Implementation Trust Goals Communication in Teams Meeting Etiquette Tips for Online “Virtual” Meetings Barriers to Team Effectiveness Making Teams More Effective Hidden Agendas Leadership: What It Is and What It Requires Leadership versus Management Leadership Styles Leaders and the Use of Power and Authority Sources of Power Organizational Climate: The Weather of the Workplace Major Qualities of Organizational Climate Maintaining a Climate Organizational or Corporate Culture: Shared Values Today’s Organizational or Corporate Culture: A Focus on Fairness Strategy for Success 7.1 Watching for Hidden Agendas Strategy for Success 7.2 Building a Successful Team Summary Working It Out 7.1 Working It Out 7.2 Working It Out 7.3 Working It Out 7.4 Case Study 7.1 Case Study 7.2 Chapter Eight Achieving Emotional Control The Eight Forms of Intelligence Language Math and Logic Music Spatial Reasoning Movement Interpersonal Intelligence Intrapersonal Intelligence Naturalist Intelligence Triarchic Intelligence Emotional Intelligence Learning to Apply Emotional Intelligence Handling Strong Emotions Five Steps for Dealing with Anger and Other Strong Emotions Assertive, Aggressive, Passive Defensive Behaviors Positive Intelligence: Know Your Inner Saboteur Strategy for Success 8.1 Defeating Your Inner Saboteur Scripts Games People Play “Why Don’t You . . . Yes, But” Wooden Leg Harried (or Harried Executive) Now I’ve Got You Strategy for Success 8.2 Stopping Games before They Start Summary Working It Out 8.1 Working It Out 8.2 Working It Out 8.3 Case Study 8.1 Case Study 8.2 Part 3 Building Your Human Relations Skills Chapter Nine Individual and Organizational Change Change as a Fact of Life Technical Innovation Creates Change Recognizing Stress, Managing Change The Seven Stages of Personal Change Managing Life Changes Evaluate Your Level of Control Practice Self-Care After a Loss Check Your Thought Patterns Be in the Present Find Your Priorities Models of Organizational Change Management The Lewin Change Model Current Criticism of Lewin’s Change Model Force Field Analysis Logical Incrementalism Additional Organizational Change Models Accepting Change Approaches to Continuous Improvement Kaizen Six Sigma Lean Organizational Development Strategy for Success 9.1 Managing Personal Change in the Workplace Strategy for Success 9.2 Gaining Acceptance for Change in Your Organization Summary Working It Out 9.1 Working It Out 9.2 Working It Out 9.3 Case Study 9.1 Case Study 9.2 Chapter Ten Creativity and Human Relations The Creativity Connection What Is Creativity? “Flow” and Creativity in Our Everyday Lives Perception and Creativity Inside the Creative Process Step One: Perception and Preparation Step Two: Incubation Step Three: Inspiration Step Four: Verification Creativity in the Workplace Managing Creativity Fostering Creativity Creative Methods for Groups Brainstorming Reverse Brainstorming The Nominal Group Method Creative Problem Solving Strategy for Success 10.1 Increase Your Creativity Strategy for Success 10.2 Roger von Oech’s “Ten Mental Locks” Strategy for Success 10.3 Use SCAMPER to Solve Problems Summary Working It Out 10.1 Working It Out 10.2 Working It Out 10.3 Case Study 10.1 Case Study 10.2 Chapter Eleven Conflict Management Types of Conflict Sources of Conflict Content Conflict Values Conflict Negotiation-of-Selves Conflict Institutionalized Conflict Conflict Analysis Potential Solutions Win–Lose Lose–Lose Win–Win Styles of Conflict Management Special Conflict Cases Low Conformers Envious People Whiners and Complainers Passive, Unresponsive People Snipers and Intimidators The Grinch and the Gossip Strategy for Success 11.1 Negotiate Win-Win Solutions Strategy for Success 11.2 Make Collaboration Work Strategy for Success 11.3 Stop Conflicts before They Start Summary Working It Out 11.1 Working It Out 11.2 Working It Out 11.3 Case Study 11.1 Case Study 11.2 Chapter Twelve Stress and Stress Management Causes of Stress Life Changes and Daily Hassles Chronic Stressors Life Changes as Stressors Sources of Stress External Stressors Internal Stressors Type A and Type B Personality Behavior The Physical Effects of Stress How Our Bodies Adapt to Stress Stress and the Immune System The Cost of Stress in the Workplace Managing Stress Strategy for Success 12.1 Discard Irrational Beliefs Strategy for Success 12.2 Change Your Behaviors to Reduce Stress Strategy for Success 12.3 Take Care of Yourself Summary Working It Out 12.1 Working It Out 12.2 Working It Out 12.3 Case Study 12.1 Case Study 12.2 Chapter Thirteen Your External and Internal Customers What Do Customers Really Want? What Is Good Customer Service? The Internal Customer The Two Simplest Principles of Customer Service Issues in Customer Service Your Customers and Your Attitude Delivering Bad News Encouraging Complaints Handling the Difficult Customer Going the Extra Mile Customer Service Ethics Poor George Story Strategy for Success 13.1 Establish a Bond with the Customer Strategy for Success 13.2 Support the Customer’s Self-Esteem Strategy for Success 13.3 Handle the Difficult Customer Professionally Strategy for Success 13.4 Keep Customers Satisfied Summary Working It Out 13.1 Working It Out 13.2 Working It Out 13.3 Case Study 13.1 Case Study 13.2 Part 4 Thriving in a Changing World Chapter Fourteen Human Relations in a World of Diversity A Diverse Society A Changing Labor Force Positive Attitudes about Diversity in the Workplace The Benefits of Diversity and Inclusion in the Workplace Why Is Workplace Diversity Important for Businesses? Why Is Diversity Good for Employees? Removing Barriers to a Diverse Workplace Attitudes that Create Limitations Origin of Prejudice Sexual Harassment Discrimination Recognizing Discrimination Racism Economic Prejudice Sexism Overweight People The LGBTQ Workforce The Elderly People with Disabilities Religious Groups Pregnant Women Cultural Intelligence Strategy for Success 14.1 Build Your Cultural Intelligence Looking Ahead Strategy for Success 14.2 Assess Your Knowledge Strategy for Success 14.3 Reducing Sexual Harassment Summary Working It Out 14.1 Working It Out 14.2 Working It Out 14.3 Case Study 14.1 Case Study 14.2 Chapter Fifteen Business Ethics and Social Responsibility What Is Ethics? Ethics and the Internet Codes of Ethics Rationalizing Unethical Behavior Ethics in Context The Influence of Group Goals Global Ethics Issues A Historical Perspective The Inner Circle Future Favors Gift Exchange Social Responsibility A Few Cautions about Social Responsibility Blowing the Whistle Strategy for Success 15.1 Making Ethical Decisions: A Quick Ethics Test from Texas Instruments Strategy for Success 15.2 Navigating the Ethics of Global Business Summary Working It Out 15.1 Working It Out 15.2 Working It Out 15.3 Working It Out 15.4 Case Study 15.1 Case Study 15.2 Chapter Sixteen A Productive Workplace and Success A Productive Workplace Increasing Morale to Boost Productivity Productivity and Task Maturity Avoiding Self-Sabotage Steps to Stop Procrastinating Time Management Behaviors that Reduce Workplace Productivity Substance Abuse: Alcohol and Other Drugs Recognizing Alcohol Abuse in the Workplace Employee Drug Abuse and Dependency The Effects of Substance Abuse in the Workplace Marital, Family, and Other Personal Problems Financial Problems Responses to Substance Abuse and Other Nonproductive Behaviors Employee Assistance Programs Workplace Substance Abuse Policies What Else Can Be Done for Employees? Human Relations in Your Future Your Definition of Success Self-Perception, Confidence, and Success Self-Discipline and Success Self-Motivation, Self-Direction, and Success Fear: The Enemy of Success Positive Psychology Finding Your Niche Prepare for a Career Choice Strategy for Success 16.1 Goals for Success Strategy for Success 16.2 Make an Inventory of Your Skills Strategy for Success 16.3 Define Your Goals Summary Working It Out 16.1 Working It Out 16.2 Working It Out 16.3 Working It Out 16.4 Working It Out 16.5 Case Study 16.1 Case Study 16.2 Glossary References Index
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