Expert Microsoft Teams Solutions: A guide to Teams architecture and integration for advanced end users and administrators

by Aaron Guilmette, Angel Aviles, Grant Oliasani, Yura Lee

Length: 628 pages
Edition: 1
Language: English
Publisher: Packt Publishing
Publication Date: 2022-04-29
ISBN-10: 1801075557
ISBN-13: 9781801075558
Sales Rank: #394178 (See Top 100 Books)

Written by Microsoft engineers, Expert Microsoft Teams Solutions covers in-depth topics in Teams that are not covered elsewhere and explores tasks that customers frequently rely on Microsoft Partners to accomplish

Key Features

Extend the MS Teams experience with this practical guide from Microsoft’s technical specialists
Discover advanced Teams capabilities such as voice, governance, and Power Platform integration
Get to grips with planning resources for voice integration in Teams

Book Description

Microsoft Teams is designed to improve collaboration and integrate components of SharePoint, Exchange, Power Platform, and voice calling into a single platform.

Complete with step-by-step explanations of concepts, practical examples, and architecture guidance, you’ll learn how to plan and deploy Teams for your organization. As you progress, you’ll explore and understand the Teams platform as a whole, from architecture and collaboration through to apps and voice, with the help of examples. The book approaches Teams not only from an end-user perspective but also from an administrator’s point of view. You’ll be able to understand the challenges around modernization in your organization relating to adopting, implementing, and administering Teams and tackle them effectively. By helping you realize the potential of Teams as a platform, this book will enable you to set up and deploy Teams solutions, leading to modernization in your organization’s chat and voice infrastructure.

By the end of this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams.

What you will learn

Gain a clear understanding of Microsoft Teams architecture and deployment concepts
Become well-versed with advanced Teams voice capabilities
Explore best practices to extend the Teams experience to various apps through collaboration
Focus on how to conduct effective meetings, including ad hoc, scheduled, channel, and live events
Integrate Power Apps and Power Automate with Microsoft Teams
Understand key governance and security concepts in administering Microsoft Teams

Who this book is for

The book is for intermediate-level and experienced Microsoft Teams IT professionals as well as for administrator roles. Intermediate-level knowledge of the Microsoft Teams platform is assumed.

Expert Microsoft Teams Solutions
Contributors
About the authors
About the reviewers
Preface
    Who this book is for
    What this book covers
    To get the most out of this book
    Download the example code files
    Download the color images
    Conventions used
    Get in touch
    Share Your Thoughts
Part 1: Collaboration and Apps
Chapter 1: Taking a Tour of Microsoft Teams 
    Architecture
        Identity
        Messaging
        Files
        Voicemail
        Recording
        Calendars and meetings
        Contacts
        Architecture deep dive
    User Interface
        Activity
        Chat and presence
        Teams
        Calendar
        Calls
        Files
        More added apps
        Apps store
        Help
        Download mobile app
    Summary
Chapter 2: Approvals
    Technical requirements
    Creating approvals
    Responding to approvals
    Approval templates
    Administration of Approvals app
        Using org-wide app settings to manage the Approvals app
        Using a permissions policy to manage the Approvals app
    Summary
    Further reading
Chapter 3: Task Management in Teams
    Technical requirements
        Planner in Teams
        To Do App
        The Tasks App in Teams
    Planner in Teams
        Adding Planner to your Team
        Creating Buckets and Tasks
        Planner Views
    To Do App
        Creating Tasks in To Do
        Editing Tasks in To Do
        Creating Lists in To Do
        Integration with Microsoft Planner
    The Tasks App in Teams
        Adding the Tasks app to Teams
        Tracking tasks in My tasks
        Managing plans in the Tasks app
    Summary
Chapter 4: Bookings in Teams
    Technical requirements
    Bookings using the web app
        Creating a Bookings Calendar
        Calendar settings for Bookings
    Bookings using Teams
        Creating a Bookings calendar in Teams
        Bookings calendar settings in Teams
        Scheduling appointments in Teams
    Differences between the Bookings web and Teams apps
    Summary
Part 2: Meetings
Chapter 5: Conducting Teams Meetings
    Technical requirements
    Overview of Meetings in Microsoft Teams
    Types of meetings in Microsoft Teams
        Scheduled meetings
        Ad hoc Teams meetings
        Channel meetings
    Meeting Features
        Video and background features
        Sharing
        In-meeting experiences
        Meeting Options
    Audio Conferencing in Microsoft Teams
    Summary
Chapter 6: Microsoft Teams Rooms
    Licensing
        Licensing requirements
        Resource accounts
    Configuration and recommendations
        Device preparation
        Account configuration
    Managing room scheduling
        Room locations and lists
        Resource booking 
    Summary
Chapter 7: Live Events
    Technical requirements
    Introducing Microsoft Team Live Events
    Scheduling a Live Event
        Administrator policies for Live Events in Teams
        Live event customizations
        Live event roles
    Presenting and Sharing Content
    Sharing invitations
    External production
    Summary
Part 3: Bots and Development
Chapter 8: Power Apps in Teams
    Technical requirements
    Adding an existing app to Teams
        Building an app from a template
        Embedding an app as a tab
        Embedding as a personal app
    Publishing apps for users
    Building an app in Teams
        Creating a Dataverse for Teams environment
        Creating tables in Dataverse for Teams
        Building the UI
        Adding the Dataverse app to Team
    Summary
Chapter 9: Workflow Integration
    Technical requirements
    Solution Overview 
    Configuring a team
    Configuring a form
        Creating the flow from Microsoft Teams
        Creating the flow from the Power Automate portal
    Testing the solution
    Summary
Chapter 10: Power Virtual Agents in Teams
    Technical requirements
        Creating a bot
        Adding topics
        Configuring topics
    Integrating with Power Automate
    Publishing a bot
    Monitoring usage
    Summary
Part 4: Voice
Chapter 11: Planning for Teams Phone
    Terminology and concepts
        Teams Phone 
        Phone numbers
        Session Initiation Protocol
        Session Border Controller
        Service numbers
        Auto attendants
        Call queues
        Audio conferencing
        Resource accounts
        Dial plans
        Calling features
        Contact center
    Selecting an architecture
        Calling Plans for Microsoft 365
        Direct Routing
        Operator Connect
    Planning network requirements
        Network requirements 
        Bandwidth requirements
        Ports
        Split-tunnel VPN
        Quality of Service
        Teams Network Planner
        Best practices and additional network tools
    Summary
    Further reading
Chapter 12: Deploying Teams Phone
    Configuring your telephony architecture
    Configuring E911
        Defining trusted IPs
        Building the LIS
        Civic address creation
        Testing emergency locations
        Dynamic E911 for US Work from Home
        Configuring emergency policies
    Configuring Calling Plans
        Working with phone numbers
        Working with communications credits
    Configuring Teams voice policies
        Calling policies
        Configuring a calling policy
        Assigning a calling policy
        Call park policies
        Caller ID policies
    Configuring outbound calling
        Configuring outbound calling for a user
        Configuring outbound calling for multiple users
    Summary
Chapter 13: Configuring Advanced Teams Phone Features
    Configuring resource accounts
        Creating a resource account
        Acquiring virtual user licenses
        Assigning licenses to a resource account
        Ordering a service number
        Assigning a service number
    Configuring holidays
    Configuring auto attendants
    Configuring call queues
    Understanding voice-enabled channels
    Summary
Chapter 14: Teams Devices
    Benefits of certified devices
        Rich audio and video quality
        Plug-and-play support
        Integrated call controls
        Advanced indicators and extensibility 
    Choosing the right device
        Webcams
        Headsets
        Handsets or desk phones
        Teams Rooms
        Teams displays
        Teams panels
        Surface Hub devices
    Summary
Part 5: Administration
Chapter 15: Planning and Adoption
    Introducing the Microsoft Adoption Framework
    Starting your strategy
        Identifying your project team members and stakeholders
        Understanding the product
        Assessing organizational readiness
    Experimenting with early adopters
        Finding your champions
        Developing a governance strategy
        Identifying usage scenarios and telling user stories
        Interviewing business stakeholders
        Onboarding Support
        Onboarding Early Adopters
    Scaling to the rest of your organization
        Defining success
        Selecting a service enablement strategy
        Optimizing feedback
        Driving awareness 
        Delivering a training program
        Establishing checkpoints and reviews
    Planning for change management and support
        Using a roles matrix
        A sample adoption plan
    Summary
    Further Reading
Chapter 16: Governance
    Security
        Sharing and access controls
        Classification with sensitivity labels
        Approved apps
    Compliance
        Frameworks and documentation
        Retention and Disposal
        Information barriers and Supervised chat
        Compliance filters, boundaries, and eDiscovery
    Life cycle management
        Provisioning and retirement
        Access packages
    Building a governance team
    Governance questionnaire
    Summary
Chapter 17: Integration with Exchange Server
    Technical requirements
    Overview of the Teams and Exchange Server hybrid
    Enabling hybrid features
        Verifying your domains
        Updating your on-premises user principal names
        Configuring Azure Active Directory Connect
        Running the Exchange Hybrid Configuration Wizard
        Reviewing manual configuration steps
        Assigning licenses
        Verifying your Teams integration
    Summary
Chapter 18: Security and Data Protection
    Technical requirements
    Conditional Access
        Requiring multi-factor authentication for all users not on trusted networks
        Testing the Conditional Access policy
    Data Loss Prevention
        Creating a Sensitive Information Type
        Testing a Sensitive Information Type
        Creating a Data Loss Prevention Policy
        Testing the Data Loss Prevention Policy
    Summary
Chapter 19: Reporting in Teams
    Technical requirements 
    Teams usage report
    Teams apps usage report
    Live event usage report
    User-based call reports
    PSTN-based reports
    Call Quality Dashboard and Quality of Service
        Setting up the CQD
        Analyzing the CQD
        Auto-attendant and call queue reporting
    Summary
Appendix A: Direct Routing and Operator Connect
    Planning considerations for Direct Routing
        Verifying the prerequisites
        Direct Routing and dynamic E911 considerations
    Enabling Operator Connect
    Summary
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