Emotional Intelligence in Action, 2nd Edition
- Length: 512 pages
- Edition: 2
- Language: English
- Publisher: Pfeiffer
- Publication Date: 2012-02-14
- ISBN-10: 1118128044
- ISBN-13: 9781118128046
- Sales Rank: #295723 (See Top 100 Books)
Emotional Intelligence in Action: Training and Coaching Activities for Leaders, Managers, and Teams
The importance of emotional intelligence as a critical factor in personal and business success is now well established. Emotional Intelligence in Action, Second Edition shows how to tap the power of EI to build effective emotional skills and create real change for leaders and teams.
This book breaks new ground in providing a cross-reference matrix that maps sixty-five exercises to four leading emotional intelligence models – the EQ-I 2.0 or EQ360, TESI and TESI Short, the MSCEIT, and EISA – making it easy to use with all the models.
Revised to respond to the significant changes in EQi-2.0 and to add two new instruments, TESI and EISA, this Second Edition now offers in-depth coverage of such emerging topics as emotional expression, as well as twenty new exercises, accompanied by reproducible handouts for your participants.
Ideal for both individual or team coaching or as part of a wider leadership and management development program, Emotional Intelligence in Action, Second Edition provides highly-effective experiential learning, drawn from real life, that will help you enhance emotional intelligence competencies in every organization.
Table of Contents
Part One: Using Emotional Intelligence to Create Real Change
Chapter 1: The Case for Emotional Intelligence
Chapter 2: How Everyone Can Use the Exercises
Part Two: Exploring Emotional Intelligence and Well-Being Skills
Skill 1: Self-Regard
Skill 2: Self-Actualization
Skill 3: Emotional Self-Awareness
Skill 4: Emotional Expression
Care To Express
Skill 5: Assertiveness
Skill 6: Independence
Skill 7: Interpersonal Relationships
Skill 8: Empathy
Skill 9: Social Responsibility
Skill 10: Problem Solving
Skill 11: Reality Testing
Skill 12: Impulse Control
Skill 13: Flexibility
Skill 14: Stress Tolerance
Skill 15: Optimism
Skill 16: Happiness/Well-Being
Part Three: Emotional Intelligence Exercises to Build Effective Skills
Cover Contents Title Copyright Dedication On the Web Acknowledgments Introduction Part One: Using Emotional Intelligence to Create Real Change Chapter 1: The Case for Emotional Intelligence Emotions: What are They? Emotions and Identity Emotional Power Chapter 2: How Everyone Can Use the Exercises Emotional Quotient Inventory® (EQ-I2.0 and EQ360) Team Emotional and Social Intelligence Survey® (TESI®) The Msceit™ Emotional Intelligence Skills Assessment Cross-Reference Matrix Part Two: Exploring Emotional Intelligence and Well-Being Skills Skill 1: Self-Regard What Is It? Why Should We Care About Self-Regard? How Can We Build Self-Regard? Transformational Benefits Star Performer Reel Performer Skill 2: Self-Actualization What Is It? Why Should We Care About Self-Actualization? How Can We Build Self-Actualization? Transformational Benefits Star Performer Reel Performer Skill 3: Emotional Self-Awareness What Is It? Why Should We Care About Emotional Self-Awareness? How Can We Build Emotional Self-Awareness? Transformational Benefits Star Performer Reel Performer Skill 4: Emotional Expression What Is It? Why Should I Care About Emotional Expressiveness? How Can We Build Emotional Expressiveness? Care To Express Transformational Benefits Star Performer Reel Performer Skill 5: Assertiveness What Is It? Why Should I Care About Assertiveness? How Can We Build Assertiveness? Transformational Benefits Star Performer Reel Performer Skill 6: Independence What Is It? Why Should We Care About Independence? How Can We Build Independence? Transformational Benefits Star Performer Reel Performer Skill 7: Interpersonal Relationships What Are They? Why Should We Care About Interpersonal Relationships? How Can We Build Interpersonal Relationships? Transformational Benefits Star Performer Reel Performer Skill 8: Empathy What Is It? Why Should We Care About Empathy? How Can We Build Empathy? Transformational Benefits Star Performer Reel Performer Skill 9: Social Responsibility What Is It? Why Should We Care About Social Responsibility? How Can We Build Social Responsibility? Transformational Benefits Star Performer Reel Performer Skill 10: Problem Solving What Is It? Why Should We Care About Problem Solving? How Can We Build Our Problem Solving Competencies? Transformational Benefits Star Performer Reel Performer Skill 11: Reality Testing What Is It? Why Should We Care About Reality Testing? How Can We Build Reality Testing? Transformational Benefits Star Performer Reel Performer Skill 12: Impulse Control What Is It? Why Should We Care About Impulse Control? How Can We Build Impulse Control? Transformational Benefits Star Performer Reel Performer Skill 13: Flexibility What Is It? Why Should We Care About Flexibility? How Can We Build Flexibility? Transformational Benefits Star Performer Reel Performer Skill 14: Stress Tolerance What Is It? Why Should We Care About Stress Tolerance? How Can We Build Stress Tolerance? Transformational Benefits Star Performer Reel Performer Skill 15: Optimism What Is It? Why Should We Care About Optimism? How Can We Build Optimism? Transformational Benefits Star Performer Reel Performer Skill 16: Happiness/Well-Being What Is It? Why Should We Care About Happiness? How Can We Build Happiness? Transformational Benefits Star Performer Reel Performer Part Three: Emotional Intelligence Exercises to Build Effective Skills Exercise 1.1 Lighten Up With Self-Compassion Handout Exercise 1.2 Of Thine Own Self Be Aware Handout Exercise 1.3 Reconciliation Handout Exercise 1.4 Aspect and Roles Handout Exercise 2.1 Leverage Your Time With A 2% Solution Handout Your 2% Solution Handout Exercise 2.2 The Scavenger Hunt Handout Exercise 2.3 Becoming All That You Can Be Handout Exercise 2.4 Applying Inspiration Handout Exercise 3.1 Expanding Your Uncommon Awareness Handout Exercise 3.2 Are You In Touch? Handout Exercise 3.3 It Just Bubbles Up Handout Exercise 3.4 Moving Toward and Moving Away Handout Exercise 4.1 Expressing Resistance Handout Exercise 4.2 Say It Nonverbally! Handout Exercise 4.3 Exercise 4.4 Expressing Emotions in Social Media Handout Exercise 5.1 Developing Appropriate Assertiveness Within Your Team Handout Exercise 5.2 Role-Play Template Ramp It Up Handout Exercise 5.3 Dial It Back Handout Exercise 5.4 Getting Your Point Across Handout Exercise 6.1 Virtual Decision Making Handout Exercise 6.2 Cut The Apron Strings Handout Exercise 6.3 Solitary Effort Handout Exercise 6.4 Going Along With The Group—Or Not—Handout Exercise 7.1 Exercise 7.2 You’Ve Got Good News Handout Exercise 7.3 Making New Friends Handout Exercise 7.4 Exercise 8.1 Exercise 8.2 Exercise 8.3 Mixed Emotions Handout Exercise 8.4 Do As The Empathic Do Handout Exercise 9.1 Exercise 9.2 Reflect The Best Handout Exercise 9.3 Who Do I Work For? Handout Exercise 9.4 Exercise 10.1 When Problems Become Conflicts Handout Exercise 10.2 Emotions Affect Decision Making Handout Exercise 10.3 Purpose Sample Scenario: Cozy Coffee vs. National Biggie Mastersolve Model For Teams Handout Exercise 10.4 Win-Win Negotiating Handout Exercise 10.5 Let’s Cover Our Bases Handout Exercise 11.1 Exercise 11.2 Feel, Hear, See—Is It Reality? Handout Exercise 11.3 Visit Their Reality Handout Exercise 11.4 Using All Three of Your Minds Handout Exercise 12.1 Putting On The Brakes Handout Exercise 12.2 King Lear, Act 1, Scene 1, Handout To Impulse Or Not To Impulse Handout Exercise 12.3 The Urge To Splurge Handout Exercise 12.4 Hot Buttons Handout Exercise 13.1 The Highly Flexible Team Handout Exercise 13.2 No More Shutdowns Handout Exercise 13.3 Yes, No, Maybe So Handout Exercise 13.4 Exercise 14.1 EZ Stress Buster Handout Exercise 14.2 Personality Quiz Handout Scoring Sheet ’Cause You’ve Got Personality Handout Exercise 14.3 Exercise 14.4 Deep Center Breathing Handout Exercise 15.1 Optimistic Self-Talk and Behavior Handout Exercise 15.2 Be Solution-Focused Handout Exercise 15.3 Exercise 15.4 The Optimistic Explanation Handout Exercise 16.1 Beyond Personal Silos Handout Exercise 16.2 Growing My Happiness Handout Exercise 16.3 Exercise 16.4 Resources References About the Authors Index
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