Effective Crisis Management: A Robust A-Z Guide for Demonstrating Resilience by Utilizing Best Practices, Case Studies, and Experiences
- Length: 230 pages
- Edition: 1
- Language: English
- Publisher: BPB Publications
- Publication Date: 2022-10-30
- ISBN-10: 9355512716
- ISBN-13: 9789355512710
- Sales Rank: #579384 (See Top 100 Books)
Develop crisis plans, practise them, and minimise threats
Key Features
- Understand the reasons why you should expect the unexpected.
- Learn what it means to put people first.
- Explain why transparency is always preferable when things go bad.
- Identify strategies for bolstering credibility and safeguarding the brand.
- Speed up decision-making and response times in an emergency.
- Distinguish between fact and fiction to eliminate prejudice.
- Learn the art to turn a negative into a positive charge.
- Use your ability to look backward to alter the course of the future.
- Encourage a contented and efficient workforce.
Description
Using real-world examples of what may go wrong during a crisis, the author of “Effective Crisis Management” intends to infuse some realism and insight into the incident response and crisis management field.
Written by an Executive and Board Advisor who has dedicated over 25 years to improving both the strategic and tactical response to crises, this book guides the reader through a series of episodes designed to help individuals grasp the factors at play in directing a successful crisis response.
Following the steps outlined in this book, readers can uncover and make the most of the many insights and unrealized possibilities afforded by earlier catastrophic events. The book includes case studies and stories that will give the readers a sense of what it’s like to manage a crisis in practice and why it requires more than just following a plan. The book explains how and why you should be ready for the unexpected as part of a “assume failure” mindset. Finally, this book delves deep into a crisis’s psychological impact on individuals and explains why focusing on their strength and well-being is crucial to providing effective aid.
What you will learn
- Realize how you respond to a problem matters more than the problem itself.
- Get to the bottom of the recurring issues highlighted by numerous public inquiries.
- Find ways to be extra cautious and fair while setting standards.
- Discover the qualities that help leaders excel in times of crisis.
- Cultivate a skill set emphasizing kindness, wisdom, seriousness, and sincerity.
- Establish the methods to determine the causes and circumstances of occurrences.
Who this book is for
Anyone interested in a career in managing the response to major incidents will find valuable information in this book written for experienced crisis managers and those who aspire to reach that position. To put it another way, it helps people see how they can use every crisis as an opportunity to strengthen their relationships and continue the trust.
Cover Page Title Page Copyright Page Dedication Page About the Author About the Reviewer Acknowledgement Preface Errata Table of Contents 1. Introduction Structure Objectives Expect the unexpected Digital disruption Societal disruption Breaking down the norms The difference between an incident and a crisis Conclusion 2. Action Structure Objectives Establishing accountability for actions Assigning decision makers to actions Bringing actions to life Building the action plan The danger of making assumptions Conclusion Reflection Suggested actions 3. Believable Structure Objectives Establishing believability Why? Avoid being in denial Building trust Conclusion Reflection Suggested actions 4. Communication Structure Objectives Case study 1 Tailoring stakeholder communications When to communicate? Method of communication Who will communicate? Verifying communications Conclusion Reflection Suggested actions 5. Diligence Structure Objectives Oversight of risks Establishing a duty of care Diligence in a crisis Tick-boxing for compliance Conclusion Reflection Suggested actions 6. Empathy Structure Objectives Perils of victim blaming Demonstrating empathy for people Demonstrating empathy for organizations Conclusion Reflection Suggested actions 7. Facts Structure Objectives The pursuit of truth Misinformation versus disinformation Emerging impact of disinformation campaigns Fact checking Digital forensics Conclusion Reflection Suggested actions 8. Gravitas Structure Objectives Leadership and gravitas Demonstrating gravitas Conclusion Reflection Suggested actions 9. Honesty Structure Objectives Demonstrating integrity Believability versus honesty Dealing with whistleblowing Dealing with grievances Conclusion Reflection Suggested actions 10. Investigation Structure Objectives Co-ordinating the investigation Learning from public inquiries Case study 2 Results of investigations Conclusion Reflection Suggested actions 11. Justice Structure Objectives Apportioning blame Dealing with negligence Case study 3 Miscarriages of justice Conclusion Reflection Suggested actions 12. Knowledge Structure Objectives Turning knowledge into intelligence Case study 4 Education and awareness Sharing and collaboration Conclusion Reflection Suggested actions 13. Lessons Structure Objectives Utilizing the power of hindsight and foresight The fallacy of black swan events Case study 5 Importance of isomorphic learning Applying lessons Conclusion Reflection Suggested actions 14. Media Structure Objectives Reliance on the media in a crisis Communicating with the media Dealing with censorship Conclusion Reflection Suggested actions 15. Near Miss Structure Objectives A game of chance Incident containment What would happen next? Conclusion Reflection Suggested actions 16. Opportunity Structure Objectives Beyond the comfort zone A leap of faith Encountering seismic change Pivoting into crisis management Dare to be bold Turning negatives into positives Conclusion Reflections Suggested actions 17. People Structure Objectives Nothing is more important than people. People over profit The unpredictability of people Conclusion Reflection Suggested actions 18. Questions Structure Objectives Questions to ask pre-incident Questions to ask during an incident Questions to ask post incident Conclusion Reflection Suggested actions 19. Resilience Structure Objectives Future-proofing resilience Embracing a culture of resilience and security Demonstrating organizational resilience Strengthening the resilience of others Conclusion Reflection Suggested actions 20. Strategy Structure Objectives Strategy and culture Developing scenarios Exercising the crisis response Conclusion Reflection Suggested actions 21. Time Structure Objectives Time is of the essence The past The present The future Conclusion Reflection Actions 22. Underdog Structure Objectives A tale of two companies Survival of the fittest Disrupted or disrupter? Conclusion Reflection Suggested actions 23. Victory Structure Objectives Protecting the castle Understanding human needs Positive reinforcement Conclusion Reflection Suggested actions 24. Wellbeing Structure Objectives Maintaining wellbeing in a crisis Managing the stressors Establishing emotional resilience Case study 6 Case study 7 Finding your path Dealing with trauma Recognizing trauma in others Conclusion Reflection Suggested actions 25. X - Marks the Spot Structure Objectives Retracing steps to establish a timeline Conclusion Reflection Suggested actions 26. Y-Why Structure Objectives Performing deep analysis Establishing multiple lines of inquiry Correlating cause and effect Conclusion Reflection Suggested actions 27. Zero Trust Structure Objectives The principles of zero trust A business perspective on zero trust Crossing the boundary of technology and cybersecurity Conclusion Reflection Suggested actions 28. Final Thoughts Index
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