Contemporary Management, 12th Edition
- Length: 608 pages
- Edition: 12
- Language: English
- Publisher: McGraw-Hill Education
- Publication Date: 2021-02-16
- ISBN-10: 126073515X
- ISBN-13: 9781260735154
- Sales Rank: #190573 (See Top 100 Books)
Contemporary Management 12e mirrors the changes taking place in today’s management practice by incorporating recent developments in management theory and research. It provides current examples of how managers of companies, large and small, address the challenges and opportunities they face and how they can effectively meet them. A hallmark strength of the product is how the authors infuse real managers who seize opportunities, overcome challenges, and effectively manage and lead their organizations in their Manager as a Person feature. Seamlessly integrated into the narrative is the boxed material.
Cover Halftitle Title Copyright Brief_Contents Author Preface Connect Course Design and Delivery Acknowledgments Contents Part One | Management Chapter 1 Managers and Managing A MANAGER’S CHALLENGE CEO Fosters Growth at SurveyMonkey Overview What Is Management? Achieving High Performance: A Manager’s Goal Why Study Management? Essential Managerial Tasks Planning Organizing Leading Controlling MANAGER AS A PERSON: What Makes Mandy Ginsberg a Good Fit for Match Performing Managerial Tasks: Mintzberg’s Typology Levels and Skills of Managers Levels of Management Types of Managerial Skills MANAGEMENT INSIGHT: Skills Required for a City Manager Recent Changes in Management Practices Restructuring and Outsourcing Empowerment and Self-Managed Teams Challenges for Management in a Global Environment Building Competitive Advantage Maintaining Ethical and Socially Responsible Standards ETHICS IN ACTION: Giving Employees a Nudge Managing a Diverse Workforce Utilizing New Technologies Practicing Global Crisis Management Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: GE Drives Away from Transportation Notes Chapter 2 The Evolution of Management Thought A MANAGER’S CHALLENGE Customer Experience Is the Focus at Comcast Overview Scientific Management Theory Job Specialization and the Division of Labor F. W. Taylor and Scientific Management The Gilbreths Administrative Management Theory The Theory of Bureaucracy Fayol’s Principles of Management MANAGEMENT INSIGHT: E Source’s Approach to Employee Satisfaction and Productivity Behavioral Management Theory The Work of Mary Parker Follett The Hawthorne Studies and Human Relations Theory X and Theory Y Management Science Theory Organizational Environment Theory The Open-Systems View MANAGER AS A PERSON: How Paul Wiedefeld Runs the Washington Metro Contingency Theory Dynamic Capabilities Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: How Red Robin Is Trying to Fly High Notes Chapter 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person A MANAGER’S CHALLENGE John Hancock CEO Ensures a Bright Future Overview Enduring Characteristics: Personality Traits The Big Five Personality Traits MANAGER AS A PERSON: Making the Grade as a Business Founder Other Personality Traits That Affect Managerial Behavior Additional Personality Assessments Values, Attitudes, and Moods and Emotions Values: Terminal and Instrumental ETHICS IN ACTION: Promoting Ethical Behavior in the Hotel Industry Attitudes Moods and Emotions Emotional Intelligence MANAGING GLOBALLY: Emotional Intelligence Varies by Culture Organizational Culture Managers and Organizational Culture The Role of Values and Norms in Organizational Culture MANAGEMENT INSIGHT: Organizational Culture: Make Sure It’s a Good One Culture and Managerial Action Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Google Searches for Ways to Keep Its Culture Strong Notes Part Two | The Environment of Management Chapter 4 Ethics and Social Responsibility A MANAGER’S CHALLENGE UPS Foundation’s Martinez Takes His Role Seriously Overview The Nature of Ethics Ethical Dilemmas MANAGEMENT INSIGHT: Embedding Ethics in Organizational Culture Ethics and the Law Changes in Ethics over Time Stakeholders and Ethics Shareholders Managers Ethics and Nonprofit Organizations Employees Suppliers and Distributors Customers Community, Society, and Nation MANAGER AS A PERSON: CEO Puts People First at Ferring USA Rules for Ethical Decision Making Why Should Managers Behave Ethically? Ethics and Social Responsibility Societal Ethics Occupational Ethics Individual Ethics Organizational Ethics ETHICS IN ACTION: Chatbot Helps Employees with Ethics Approaches to Social Responsibility Four Different Approaches MANAGING GLOBALLY: Protecting Home-Based Workers Why Be Socially Responsible? The Role of Organizational Culture Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Chevron Tries to Stay on the High Road in Venezuela Notes Chapter 5 Managing Diverse Employees in a Multicultural Environment A MANAGER’S CHALLENGE Diversity and Inclusion Goals on Target at Intel Overview The Increasing Diversity of the Workforce and the Environment Age Gender Race and Ethnicity FOCUS ON DIVERSITY: Impact of Hispanics on the U.S. Workforce Religion Capabilities/Disabilities Socioeconomic Background Sexual Orientation Other Kinds of Diversity Managers and the Effective Management of Diversity Critical Managerial Roles MANAGER AS A PERSON: CEO Lobo Promotes Diversity at Stryker The Ethical Imperative to Manage Diversity Effectively Effectively Managing Diversity Makes Good Business Sense Perception Factors That Influence Managerial Perception Perception as a Determinant of Unfair Treatment ETHICS IN ACTION: Are Older Tech Workers the Victims of Stereotypes? Overt Discrimination How to Manage Diversity Effectively Steps in Managing Diversity Effectively Sexual Harassment Forms of Sexual Harassment Steps Managers Can Take to Eradicate Sexual Harassment MANAGEMENT INSIGHT: Providing Effective Anti-Harassment Training Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Pursuing Quality, Goldman Sachs Gets Diversity, Too Notes Chapter 6 Managing in the Global Environment A MANAGER’S CHALLENGE Walmart Takes on Amazon in India Overview What Is the Global Environment? The Task Environment Suppliers ETHICS IN ACTION: Levi Strauss Motivates Global Suppliers to Treat Workers Well Distributors Customers Competitors The General Environment Economic Forces MANAGEMENT INSIGHT: Nollywood’s a Hit in a Developing Economy Technological Forces Sociocultural Forces Demographic Forces Political and Legal Forces The Changing Global Environment The Process of Globalization Declining Barriers to Trade and Investment MANAGING GLOBALLY: Tariffs Are Tangling Auto Supply Chains Declining Barriers of Distance and Culture Effects of Free Trade on Managers The Role of National Culture Cultural Values and Norms Hofstede’s Model of National Culture The GLOBE Project National Culture and Global Management Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Huawei’s Contentious but High-Potential Environment Notes Part Three | Decision Making, Planning, and Strategy Chapter 7 Decision Making, Learning, Creativity, and Entrepreneurship A MANAGER’S CHALLENGE Creative Decision Making Key to 23andMe’s Success Overview The Nature of Managerial Decision Making Programmed and Nonprogrammed Decision Making The Classical Model The Administrative Model Steps in the Decision-Making Process Recognize the Need for a Decision Generate Alternatives Assess Alternatives MANAGEMENT INSIGHT: Ensuring Decisions Contribute to Sustainability Choose among Alternatives Implement the Chosen Alternative Learn from Feedback Cognitive Biases and Decision Making Confirmation Bias Representativeness Bias Illusion of Control Escalating Commitment Be Aware of Your Biases Group Decision Making MANAGER AS A PERSON: Glossier Shines Because Founder Seeks Input from Others The Perils of Groupthink Devil’s Advocacy and Dialectical Inquiry Diversity among Decision Makers Organizational Learning and Creativity Creating a Learning Organization MANAGING GLOBALLY: Western Union Continues to Learn Promoting Individual Creativity Promoting Group Creativity Entrepreneurship and Creativity Entrepreneurship and New Ventures Ethics in Action: Turning Plastic Waste into Entrepreneurial Gold Intrapreneurship and Organizational Learning Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Teaching Soldiers to Be Creative on the Battlefield Notes Chapter 8 The Manager as a Planner and Strategist A MANAGER’S CHALLENGE Despite Pandemic Setbacks, Marriott CEO Plans for Growth Overview Planning and Strategy The Nature of the Planning Process Why Planning Is Important Levels of Planning MANAGER AS A PERSON: How Starbucks’ COO Heats Up Growth Time Horizons of Plans Standing Plans and Single-Use Plans Scenario Planning Determining the Organization’s Mission and Goals Defining the Business Establishing Major Goals Formulating Strategy SWOT Analysis The Five Forces Model Formulating Business-Level Strategies Low-Cost Strategy Differentiation Strategy Focused Low-Cost and Focused Differentiation Strategies MANAGEMENT INSIGHT: Choosing a Strategy: Differentiating Canada Goose Formulating Corporate-Level Strategies Concentration on a Single Industry Vertical Integration Diversification International Expansion MANAGING GLOBALLY: FourKites Flying High Planning and Implementing Strategy Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Best Buy Strategies Evolve with the Times Notes Chapter 9 Value Chain Management: Functional Strategies for Competitive Advantage A MANAGER’S CHALLENGE Redesigning Mattel for the Digital Generation Overview Functional Strategies, the Value Chain, and Competitive Advantage Functional Strategies and Value Chain Management Value Chain Analysis Improving Responsiveness to Customers What Do Customers Want? MANAGING GLOBALLY: HappyOrNot Measures Customer Satisfaction Managing the Value Chain to Increase Responsiveness to Customers Customer Relationship Management Improving Quality Total Quality Management MANAGEMENT INSIGHT: Six Sigma Buys Time for CPAs Improving Efficiency ETHICS IN ACTION: Does Efficiency Hurt People—and Companies? Facilities Layout, Flexible Manufacturing, and Efficiency Just-in-Time Inventory and Efficiency Self-Managed Work Teams and Efficiency Process Reengineering and Efficiency Information Systems, the Internet, and Efficiency Improving Innovation MANAGER AS A PERSON: Jeff Bezos, Amazon’s Innovator in Chief Two Kinds of Innovation Strategies to Promote Innovation and Speed Product Development Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Brooks Brothers Redesigns Itself Notes Part Four | Organizing and Controlling Chapter 10 Managing Organizational Structure and Culture A MANAGER’S CHALLENGE Alaska Air Structures Work with Passengers in Mind Overview Designing Organizational Structure The Organizational Environment Strategy Technology Human Resources Grouping Tasks into Jobs: Job Design Job Enlargement and Job Enrichment MANAGING GLOBALLY: IKEA Is Redesigning Itself for the Future The Job Characteristics Model Grouping Jobs into Functions and Divisions: Designing Organizational Structure Functional Structure Divisional Structures: Product, Market, and Geographic ETHICS IN ACTION: Pfizer’s Prescription for a Healthier Organizational Structure Matrix and Product Team Designs Coordinating Functions and Divisions Allocating Authority Integrating and Coordinating Mechanisms Organizational Culture Where Does Organizational Culture Come From? MANAGER AS A PERSON: Winning the Culture War at NASA Strong, Adaptive Cultures versus Weak, Inert Cultures Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Restructuring and Rebranding Go Hand in Hand at Ogilvy Notes Chapter 11 Organizational Control and Change A MANAGER’S CHALLENGE Procter & Gamble Controls Its Digital Advertising Overview What Is Organizational Control? The Importance of Organizational Control Control Systems and Technology The Control Process Output Control Financial Measures of Performance MANAGEMENT INSIGHT: Problem Solvers Wanted in Today’s Job Market Organizational Goals Operating Budgets MANAGING GLOBALLY: Zero-Based Budgeting Helps Control Expenses Problems with Output Control Behavior Control Direct Supervision Management by Objectives Bureaucratic Control Problems with Bureaucratic Control Clan Control Organizational Change Lewin’s Force-Field Theory of Change Evolutionary and Revolutionary Change Managing Change MANAGER AS A PERSON: Nordstrom Family Continues to Make Changes ETHICS IN ACTION: Volkswagen: The Long Road to Redemption Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: How Stitch Fix Controls Inventory and Customer Experience Notes Chapter 12 Human Resource Management A MANAGER’S CHALLENGE Cisco Systems Connects Data—and People, Too Overview Strategic Human Resource Management Overview of the Components of HRM The Legal Environment of HRM Recruitment and Selection Human Resource Planning MANAGER AS A PERSON: CHRO Has Critical Role at Unilever Job Analysis External and Internal Recruitment The Selection Process FOCUS ON DIVERSITY: Recruiting a Diverse Workforce Training and Development Types of Training Types of Development Transfer of Training and Development Performance Appraisal and Feedback Types of Performance Appraisal Who Appraises Performance? Effective Performance Feedback Recent Trends in Performance Appraisal Pay and Benefits Pay Level MANAGEMENT INSIGHT: Treating Employees Well Leads to Satisfied Customers Pay Structure Benefits Labor Relations Unions Collective Bargaining Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: How Strategic HR Keeps Southwest Airlines Flying Notes Part Five | Leading Individuals and Groups Chapter 13 Motivation and Performance A MANAGER’S CHALLENGE ATS CEO Makes Being the Best a Realistic Goal Overview The Nature of Motivation Expectancy Theory Expectancy Instrumentality Valence Bringing It All Together Need Theories MANAGING GLOBALLY: Needs Vary—Sometimes—from Country to Country Maslow’s Hierarchy of Needs Alderfer’s ERG Theory Herzberg’s Motivator-Hygiene Theory McClelland’s Needs for Achievement, Affiliation, and Power Other Needs Equity Theory Equity Inequity Ways to Restore Equity FOCUS ON DIVERSITY: For Diversity to Motivate, It Must Come with Equity Equity and Justice in Organizations Goal-Setting Theory Learning Theories Operant Conditioning Theory Social Learning Theory Pay and Motivation ETHICS IN ACTION: Is Merit Pay Fair? Basing Merit Pay on Individual, Group, or Organizational Performance Salary Increase or Bonus? Examples of Merit Pay Plans Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: DTE Energy Ignites Employees with a Shared Sense of Purpose Notes Chapter 14 Leadership A MANAGER’S CHALLENGE Satya Nadella Leads Microsoft into New Business Overview The Nature of Leadership Personal Leadership Style and Managerial Tasks Servant Leadership MANAGER AS A PERSON: Covenant Health’s Servant Leader Leadership Styles across Cultures Power: The Key to Leadership Empowerment: An Ingredient in Modern Management Trait and Behavior Models of Leadership The Trait Model The Behavior Model Ethics in Action: Initiating Structure for Ethics at Salesforce Contingency Models of Leadership Fiedler’s Contingency Model MANAGING GLOBALLY: International Differences in Leadership House’s Path–Goal Theory The Leader Substitutes Model Bringing It All Together Transformational Leadership Being a Charismatic Leader Stimulating Employees Intellectually Engaging in Developmental Consideration The Distinction between Transformational and Transactional Leadership Gender and Leadership Emotional Intelligence and Leadership MANAGEMENT INSIGHT: How to Be a High-EQ Leader Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: CEO’s Leadership Helps Levi Strauss Succeed Notes Chapter 15 Effective Groups and Teams A MANAGER’S CHALLENGE Army Futures Command Battles Bureaucracy Overview Groups, Teams, and Organizational Effectiveness MANAGEMENT INSIGHT: Soft Skills Critical to Team Success Groups and Teams as Performance Enhancers Groups, Teams, and Responsiveness to Customers Teams and Innovation Groups and Teams as Motivators Types of Groups and Teams The Top Management Team Research and Development Teams Command Groups Task Forces Self-Managed Work Teams MANAGER AS A PERSON: Sticking with Self-Directed Teams Virtual Teams Friendship Groups Interest Groups Group Dynamics Group Size, Tasks, and Roles Group Leadership Group Development over Time MANAGEMENT INSIGHT: Helping a Team Develop Group Norms Group Cohesiveness FOCUS ON DIVERSITY: Leveraging Team Members’ Diversity Managing Groups and Teams for High Performance Motivating Group Members to Achieve Organizational Goals Reducing Social Loafing in Groups Helping Groups to Manage Conflict Effectively Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Adient Builds Better with Teams Notes Part Six | Managing Critical Organizational Processes Chapter 16 Promoting Effective Communication A MANAGER’S CHALLENGE Promoting Better Communication at Boston Consulting Group Overview Communication and Management The Importance of Good Communication The Communication Process The Role of Perception in Communication The Dangers of Ineffective Communication ETHICS IN ACTION: Questions Can Open the Door to Honest, Open Communication Information Richness and Communication Media Face-to-Face Communication Spoken Communication Electronically Transmitted Personally Addressed Written Communication Impersonal Written Communication Communication Networks Communication Networks in Groups and Teams Organizational Communication Networks External Networks Technology and Communication The Internet Intranets Collaboration Software Communication Skills for Managers Communication Skills for Managers as Senders MANAGEMENT INSIGHT: Make That First Impression Count Communication Skills for Managers as Receivers Understanding Linguistic Styles Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: How Netflix Aims to Make Communication Radically Honest Notes Chapter 17 Managing Conflict, Politics, and Negotiation A MANAGER’S CHALLENGE How Vimeo’s CEO Became Influential Overview Organizational Conflict Types of Conflict ETHICS IN ACTION: Giving Voice to Values Sources of Conflict Conflict Management Strategies FOCUS ON DIVERSITY: When Experience Becomes a Pitfall Negotiation Distributive Negotiation and Integrative Bargaining Strategies to Encourage Integrative Bargaining MANAGER AS A PERSON: How to Negotiate a Job Offer Organizational Politics The Importance of Organizational Politics Political Strategies for Gaining and Maintaining Power MANAGING GLOBALLY: Grassroots Knowledge Is Power Political Strategies for Exercising Power Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Disastrous Conflict at Boeing Notes Chapter 18 Using Advanced Information Technology to Increase Performance A MANAGER’S CHALLENGE AI Helps Managers Do a Better Job Overview Information and the Manager’s Job Attributes of Useful Information What Is Information Technology? Information and Decisions Information and Control Ethics in Action: Kroger’s Strategic Use of Consumer Data Information and Coordination The IT Revolution The Effects of Advancing IT IT and the Product Life Cycle MANAGEMENT INSIGHT: Amazon’s Alexa Goes to Work The Network of Computing Power Types of Management Information Systems The Organizational Hierarchy: The Traditional Information System Transaction-Processing Systems Operations Information Systems Decision Support Systems Artificial Intelligence and Expert Systems Managing Globally: China’s Ant Group Runs on AI Enterprise Resource Planning Systems E-Commerce Systems The Impact and Limitations of Information Technology Strategic Alliances, B2B Network Structures, and IT Flatter Structures and Horizontal Information Flows Summary and Review Management in Action Building Management Skills Managing Ethically Small Group Breakout Exercise Be the Manager Case in the News: Shell Uses AI to Fuel a Transformation Notes Name Index Organization Index Subject Glindex
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