CompTIA Project+ Certification All-in-One Exam Guide (Exam PK0-005)

Cover
Title Page
Copyright Page
Dedication
Contents at a Glance
Contents
Acknowledgments
Introduction
Chapter 1 Launching a Technology Project
    Defining the Project Management Framework
        Exploring Project Characteristics
        Working with Project Management Entities
    Working with Predictive Projects
        Initiating the Project
        Planning the Project
        Executing the Project
        Monitoring and Controlling the Project
        Closing the Project
    Introducing Agile Project Management
        Exploring Agile Projects
        Comparing Iterative and Incremental Approaches in Agile
    Developing the Project Charter
        Creating Reasonable Expectations
        Creating the Project Charter
        Project Charter Elements
        Sample Project Charter
    Gathering Project Information
        Establishing the Project Requirements
        Possessing Multiple Personas
        No Other Choices?
        Interviewing Management
        Interviewing the Stakeholders
        Working with a Business Case
        Establishing the Completion Date
    CompTIA Project+ Exam Highlight: Initiating Processes
    Chapter Review
        Exercises
        Exercise 1-1: Analyze Objectives of Key Personnel
        Exercise 1-2: Write Project Charter
        Exercise Solutions
        Exercise 1-1: Analyze Objectives of Key Personnel
        Exercise 1-2: Write Project Charter
        Questions
        Answers
Chapter 2 Planning the Project
    How to Plan
        Defining the Business Value
        Creating a Feasibility Study
        Executive Summary for Murray Enterprises
        Creating the Business Case
        Writing the Project Scope Statement
        Planning in Agile Projects
    Establishing Project Priority
        Internal Competition
        Obtaining Budget Dollars
    Creating an Approach
        Create a Milestone List
        Manage the Planning
        Contingency Plans
    Introducing Agile Methodologies
        Introducing Scrum Agile Project Management
        Reviewing Agile Management Principles
    CompTIA Project+ Exam Highlight: Planning Processes
    Chapter Review
        Exercises
        Exercise 2-1: Research Objectives Worksheet
        Exercise 2-2: Executive Summary for Caufield Educational Supply Company
        Exercise Solutions
        Exercise 2-1: Research Objectives Worksheet
        Exercise 2-2: Executive Summary for Caufield Educational Supply Company
        Questions
        Answers
Chapter 3 Working with Management
    Defining the Organizational Structure
        Working in a Functional Organization
        Working in a Matrix Organization
        Working in a Projectized Organization
    Presenting the Project to Management
        Start at the End
        The WIIFM Principle
        Tailor the Presentation
        Role of a Salesperson
    Defining Management’s Role
        How Projects Get Initiated
        Management Theories
        Delegate Duties
        Focusing on the Results
    Inventing a Project Kickoff
        Set the Stage
        Timebox the Meeting
        How Management Fits In
        Defining the Purpose
    Creating Management Alliances
        Working Together
        Following Organizational Governance
        Dealing with Challenging Bosses
        Working with Good Bosses
    CompTIA Project+ Exam Highlight: Management Processes
    Chapter Review
        Exercises
        Exercise 3-1: Preparing a Presentation Opening Statement
        Exercise 3-2: Creating a Kickoff Meeting Event
        Exercise 3-3: Dealing with Negative Stakeholders
        Exercise 3-4: Calculating Time Value of Money
        Exercise Solutions
        Exercise 3-1: Preparing a Presentation Opening Statement
        Exercise 3-2: Creating a Kickoff Meeting Event
        Exercise 3-3: Dealing with Negative Stakeholders
        Exercise 3-4: Calculating Time Value of Money
        Questions
        Answers
Chapter 4 Managing the Project Scope
    Creating the Project Scope
        Gathering Requirements Through Communications
        Creating the Product Backlog
        Working with the Balanced Scorecard Approach
        Writing the Project Scope Statement
    Defining the Work Breakdown Structure
        Working with a WBS
        Coordinating WBS Components
        Defining a WBS Approach
        The Mechanics of Creating a WBS
        Why You Need a WBS
        Creating a WBS Dictionary
    Obtaining Stakeholder Approval
        Presenting to the Project Sponsor
        Presenting to Key Stakeholders
    CompTIA Project+ Exam Highlight: Managing Project Scope
    Chapter Review
        Exercises
        Exercise 4-1: Writing a Project Scope Statement
        Exercise 4-2: Create a Work Breakdown Structure
        Exercise Solutions
        Exercise 4-1: Writing a Project Scope Statement
        Exercise 4-2: Creating a Work Breakdown Structure
        Questions
        Answers
Chapter 5 Creating the Budget
    Budget Basics
        Phased Gate Estimating
        Determine the Estimate Type
    Implementing Bottom-Up Cost Estimates
        Allowance for Change
        Creating a PERT Estimate
    Using Top-Down Estimating
        Using Analogous Cost Estimating
        Using Parametric Modeling
    Budget at Completion
    Zero-Based Budgeting
    Determining Project Expenses
        The Cost of Goods
        Outsourcing
        Estimating Work Hours
    Tracking Budgetary Expenses
        Runaway Projects
        Keeping Track of Expenses
    CompTIA Project+ Exam Highlight: Managing Project Costs
    Chapter Review
        Exercises
        Exercise 5-1: Complete an Estimating Worksheet
        Exercise 5-2: Explore Project Cost Estimating
        Exercise Solutions
        Exercise 5-1: Complete an Estimating Worksheet
        Exercise 5-2: Explore Project Cost Estimating
        Questions
        Answers
Chapter 6 Building the Project Plan
    Building the Project Plans
        Addressing Project Factors
        Planning for Security and Privacy
        Creating Project Plan Documents
        Creating the Project Scope Management Plan
        Defining the Project Schedule Management Plan
        Building the Project Network Diagram
        Analyzing the Project Network Diagram
        Creating the Project Cost Management Plan
        Planning for Project Quality
        Preparing for Managing a Project Team
        Writing the Project Communications Management Plan
        Planning for Project Risk Management
        Creating the Stakeholder Management Plan
        Building the Project Procurement Management Plan
    CompTIA Project+ Exam Highlight: Planning Processes
    Chapter Review
        Exercises
        Exercise 6-1: Create a Project Network Diagram
        Exercise 6-2: Create a Risk Contingency Reserve
        Exercise Solutions
        Exercise 6-1: Create a Project Network Diagram
        Exercise 6-2: Create a Risk Contingency Reserve
        Questions
        Answers
Chapter 7 Organizing a Project Team
    Assessing Internal Skills
        Identifying Resource Requirements
        Experience Is the Best Barometer
        Résumés and Skill Assessments
        Create a Roles and Responsibilities Matrix
        Learning Is Hard Work
    Creating a Team
        Defining Project Manager Power
        Hello! My Name Is…
        Where Do You Live?
        Building Relationships
    Serving as a Project Coordinator
        Exploring the Project Coordinator Roles and Responsibilities
        Supporting the Project Manager
    Working with a Project Scheduler
        Scheduling Project Activities
        Managing Resources with the Project Scheduler
    Managing Team Issues
        Dealing with Team Disagreements
        Phases of Team Development
        Project Management Is Not a Democracy
        Dealing with Personalities
        Leading People in Adaptive Projects
        Use Experience
        Disciplining Team Members
    Using External Resources
        Finding an Excellent IT Vendor
        Interviewing the Vendor
    CompTIA Project+ Exam Highlight: Project Team Management
    Chapter Review
        Exercises
        Exercise 7-1: Create a Web Developer Job Description
        Exercise 7-2: Prepare for an Interview
        Exercise Solutions
        Exercise 7-1: Create a Web Developer Job Description
        Exercise 7-2: Prepare for an Interview
        Questions
        Answers
Chapter 8 Managing Teams
    Leading the Team
    Establishing the Project Authority
    Mechanics of Leading a Team
        Decision Making
        Working with Team Members
        Working with Agile Project Teams
    Team Meetings
        Meeting Frequency
        Meeting Purpose
        Using a Meeting Coordinator
        Meeting Minutes
        Agile Daily Coordination Meetings
        Virtual Team Communications
    Maintaining Team Leadership
        Background and Experience
    Working Toward the Finish
        Commitment from the Project Team’s Managers
        Project Completion and Team Members’ Growth
    Motivating the Team
        Understanding Motivation
        What Team Members Need
        Theorizing on Management and Leadership
    CompTIA Project+ Exam Highlight: Project Team Management
    Chapter Review
        Exercises
        Exercise 8-1: Making Project Decisions with the Project Team
        Exercise 8-2: Defining Project Team Member Personality Types
        Exercise Solutions
        Exercise 8-1: Making Project Decisions with the Project Team
        Exercise 8-2: Defining Project Team Member Personality Types
        Questions
        Answers
Chapter 9 Implementing the Project Plan
    Reviewing Assignments with the Project Team
    Focusing on the Work
    Hosting a Project Status Meeting
    Tracking Progress
        Creating a Reporting Process
        Status Collecting Tools
        Communicating Project Status
    Tracking Financial Obligations
        Tracking Actual Costs
        Determining Earned Value
        Controlling Finances
        Calculating the Cost Performance Index
        Calculating the Scheduled Performance Index
        Predicting Project Performance
        Calculating the To-Complete Performance Index
        Communicating the Project Burn Rate
    CompTIA Project+ Exam Highlight: Initiating Processes
    Chapter Review
        Exercise
        Exercise 9-1: Calculating Earned Value Management
        Exercise 9-1a: Follow These Directions if You Have Microsoft Excel Installed
        Exercise 9-1b: Follow These Directions if You Do Not Have Microsoft Excel Installed
        Exercise Solution
        Exercise 9-1: Calculating Earned Value Management
        Questions
        Answers
Chapter 10 Revising the Project Plan
    Defining the Need for Revision
        Addressing Operational Change Control
        Planning for Software Change Control
    Establishing Change Control
        Change Control Process
        Impacts of Change
        Project Change Request
        Change Impact Statement
        Internal Project Trouble
    Implementing Project Changes
        Changes from Internal Forces
        Changes from External Forces
        Negotiate for Tiered Structures
        Extension of Time for Delivery
    Holding Issue Management Meetings
    Delaying a Project
        Coping with Vendor Delays
        Rebuilding Management Support
        Focus and Refocus
        Renewal of Commitment
    CompTIA Project+ Exam Highlight: Managing Project Changes
    Chapter Review
        Exercises
        Exercise 10-1: Complete a Change Request Form
        Exercise 10-2: Determine a Change Request Outcome
        Exercise Solutions
        Exercise 10-1: Complete a Change Request Form
        Exercise 10-2: Determine a Change Request Outcome
        Questions
        Answers
Chapter 11 Enforcing Quality
    Defining Quality
    Quality of the Deliverables
        Producing a Service
        Producing Goods
        Quality vs. Grade
    Quality of the Process
        Managing the Quality
        Project Information Center
        Web Solutions
        Software Solutions
    Quality Management as a Process
        Quality Phases of Project Management
    Ensuring Quality Throughout the Project
        Planning for Quality
        Traditional Quality Assurance
        Traditional Quality Control
        Implementing Quality Control
        Analyzing Quality
        Total Quality Management
    Creating a Strategy for Quality
        Revisiting the Iron Triangle
        Communicating Project Progress
    CompTIA Project+ Exam Highlight: Quality
    Chapter Review
        Exercises
        Exercise 11-1: Addressing Quality in Execution
        Exercise 11-2: Managing Quality in Project Scope
        Exercise 11-3: Managing Quality in Performance
        Exercise Solutions
        Exercise 11-1: Addressing Quality in Execution
        Exercise 11-2: Managing Quality in Project Scope
        Exercise 11-3: Managing Quality in Performance
        Questions
        Answers
Chapter 12 Completing the Project
    Completing the Final Tasks
        Going the Distance
        Examining the Critical Path
        98 Percent Done Is Not Complete
    Conducting the Project Postmortem
        Reviewing for Quality
        Assessing the Project Deliverables
        Examining the Project’s Worth
        Third-Party Review
    Obtaining Final Sign-Off
        Using a Project Transition Plan
        Obtaining Client Approval
        Sample Application Development Acceptance Agreement
        Shutting It Down
    Post-Project Audit
    Creating the Project Closeout Report
        Evaluating Team Members’ Performance
    Declaring Victory
    Declaring Failure
    Cheers! Celebrating Victory
    CompTIA Project+ Exam Highlight: Closing the Project
    Chapter Review
        Exercises
        Exercise 12-1: Reviewing the Project for Completeness
        Exercise 12-2: Managing Unexpected Changes in a Project
        Exercise Solutions
        Exercise 12-1: Reviewing the Project for Completeness
        Exercise 12-2: Managing Unexpected Changes in a Project
        Questions
        Answers
Appendix A Exam Objectives Map
    Exam PT0-005
Appendix B Critical Exam Information
    Test-Passing Tips
        Days Before the Exam
        Practice the Testing Process
        Testing Tips
        Answer Every Question—Once
        Use the Process of Elimination
    Everything You Must Know
        The 49 Project Management Processes
        EVM Formulas
        Quick Exam Facts
    A Letter to You
Appendix C About the Online Content
    System Requirements
    Your Total Seminars Training Hub Account
        Privacy Notice
    Single User License Terms and Conditions
    TotalTester Online
    Other Book Resources
        Video Training from the Author
        Downloadable Content
    Technical Support
Glossary
Index