Communication Skills For Dummies
- Length: 264 pages
- Edition: UK Edition
- Language: English
- Publisher: For Dummies
- Publication Date: 2013-03-11
- ISBN-10: 1118401247
- ISBN-13: 9781118401248
- Sales Rank: #65746 (See Top 100 Books)
The key to perfecting your communication strategy
Great communication skills can make all the difference in your personal and professional life, and expert author Elizabeth Kuhnke shares with you her top tips for successful communication in any situation.
Packed with advice on active listening, building rapport with people, verbal and non-verbal communication, communicating using modern technology, and lots more, Communication Skills For Dummies is a comprehensive communication resource no professional should be without!
- Get ahead in the workplace
- Use effective communication skills to secure that new job offer
- Convince friends and family to support you on a new venture
Utilising a core of simple skills, Communication Skills For Dummies will help you shine—in no time!
Table of Contents
Part I: Honing Your Communication Skills
Chapter 1: Grasping the Finer Points of Great Communication
Chapter 2: Knowing What You Want to Achieve
Chapter 3: Valuing Different Communication Styles
Part II: Being Receptive to Others
Chapter 4: Listening Actively for Total Understanding
Chapter 5: Establishing Rapport for Effective Communication
Part III: Putting Your Mind and Body into Your Message
Chapter 6: Choosing the Right Attitude
Chapter 7: Speaking with Clarity
Chapter 8: Conveying Messages through Movements
Part IV: Managing Communication Challenges
Chapter 9: Getting Yourself Out of Sticky Situations
Chapter 10: Negotiating with Finesse
Chapter 11: Communicating Across Cultures
Part V: Communicating Across Distances
Chapter 12: Communicating Successfully through Technology
Chapter 13: Communicating over the Phone
Chapter 14: Putting Pen to Paper for Positive Effect
Part VI: The Part of Tens
Chapter 15: Ten Top Tips for Speaking Face to Face
Chapter 16: Ten Essential Tips for Effective Communication
Communication Skills For Dummies, UK Edition Contents at a Glance Table of Contents Introduction About This Book Conventions Used in This Book What You’re Not to Read Foolish Assumptions How This Book Is Organised Icons Used in This Book Where to Go from Here Part I: Honing Your Communication Skills Chapter 1: Grasping the Finer Points of Great Communication Using Your Whole Body to Communicate Communicating with Clarity Displaying Respect for Other People Handling Challenging Communications Chapter 2: Knowing What You Want to Achieve Communicating with a Clear Intention Presenting a Compelling Case Removing Potential Barriers to Achieving Your Aims Chapter 3: Valuing Different Communication Styles Developing Your Awareness of Different Communication Styles Adapting Your Style for Clear Communication Part II: Being Receptive to Others Chapter 4: Listening Actively for Total Understanding Listening with the Intention to Understand Getting into the Other Person’s Mindset Letting People Know They’ve Been Heard Chapter 5: Establishing Rapport for Effective Communication Building Trust and Camaraderie Engaging with Empathy Creating Alignment to Build Rapport Part III: Putting Your Mind and Body into Your Message Chapter 6: Choosing the Right Attitude Speaking from the I-Position Appreciating the Power of Your Actions Connecting with Commitment Chapter 7: Speaking with Clarity Illuminating Your Intention Supporting Your Breathing Adding Quality to Your Voice Picking Words That Resonate Chapter 8: Conveying Messages through Movements Letting Your Body Do the Talking Putting Your Face into Your Message Positioning Your Body for Best Effect Part IV: Managing Communication Challenges Chapter 9: Getting Yourself Out of Sticky Situations Dealing with Conflict Managing Difficult Behaviour Chapter 10: Negotiating with Finesse Preparing to Negotiate: The Basics Setting Out Your Stall Staying Focused During the Process Closing the Deal Chapter 11: Communicating Across Cultures Respecting Cultural Differences Understanding Context Avoiding the Pitfalls Part V: Communicating Across Distances Chapter 12: Communicating Successfully through Technology Getting Your Email Etiquette Right Making the Most of Social Media Employing Other Forms of Electronic Communication Chapter 13: Communicating over the Phone Calling with Confidence Dealing Professionally with Received Calls Listening with Care and Enthusiasm Closing the Call Chapter 14: Putting Pen to Paper for Positive Effect Re-Introducing the Art of Letter-Writing Getting Your Personal Letters Right Crafting Successful Business Correspondence Part VI: The Part of Tens Chapter 15: Ten Top Tips for Speaking Face to Face Minding Your Attitude Engaging with Your Eyes Speaking Clearly Putting Energy into Your Voice Positioning Yourself for Best Effect Listening with Willingness Letting Go of Negativity Feeding Back What You Hear Paying Attention to Body Language Minding Your Tone of Voice Chapter 16: Ten Essential Tips for Effective Communication Treating the Other Person with Respect Knowing the Preferred Form of Communication Thinking Before You Speak Talking Less and Listening More Asking Questions to Understand Minding Your Non-Verbal Behaviour Handling Disagreements with Diplomacy Opening Yourself to New Ideas Following Through on Promises Recognising What’s Going On Beneath the Surface Index About the Author Author’s Acknowledgements
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