Closing the Loop: Systems Thinking for Designers
- Length: 280 pages
- Edition: 1
- Language: English
- Publisher: Rosenfeld Media
- Publication Date: 2023-02-21
- ISBN-10: 1959029886
- ISBN-13: 9781959029885
- Sales Rank: #78128 (See Top 100 Books)
As design continues to impact our products, services, and solutions at scale, it is more important than ever to understand the systems and context that surround design decisions. Closing the Loop will help you make the invisible visible. It will introduce you to a powerful systems thinking mindset, and provide you with the tools and frameworks to define the systems that surround your work.
Cover Page Title Page Copyright Page Dedication Page How to Use This Book Frequently Asked Questions Foreword Introduction CHAPTER 1 The Shortcomings of User-Centered Design The Beginnings of User-Centered Design Users Are Not Just Users User-Centered Harm and the Limited Impact of Design UCD and Outside Forces A Change in Perspective: Systems Thinking Takeaways CHAPTER 2 A Systems-Thinking Mindset A Real-World Case The Benefits of Systems Thinking Three Concepts of Systems Thinking How to Engage in Systems Thinking Takeaways CHAPTER 3 Systems Thinking and Design Thinking Beyond User-Centeredness Combining Systems Thinking with Design Addressing the Flaws of Design Thinking Design as Facilitation Takeaways Expert Opinion: Nicole Sarsfield CHAPTER 4 Collecting Your Data The Purpose of Your Systems-Thinking Research Types of Data Collection The Data Collection Process Creating a Research Protocol for Engaging with System Stakeholders Conducting Your System Stakeholder Interviews Subject Matter Expert (SME) Workshop Analysis and Synthesis Takeaways Expert Opinion: Shree Lakshmi Rao CHAPTER 5 Synthesis and Mapping Stakeholders The Synthesis Process Stakeholder Mapping Understanding Bounded Rationality Comparative Stakeholder Mapping Takeaways Expert Opinion: Dr. Pierce Otlhogile-Gordon CHAPTER 6 Mapping Forces Forces and Events Creating a Causal Loop Map Deep Structure, Root Cause, and the Goal of a System Identifying System Archetypes Other Types of Systems Maps Takeaways Expert Opinion: Boon Yew Chew CHAPTER 7 Creating a Theory of Change Identifying Interventions Defining a Theory of Change Mapping Initiatives and Interventions Framework 1: Outcomes Mapping Framework 2: From Input to Impact Takeaways Expert Opinion: Dr. Behnosh Najafi CHAPTER 8 Anticipating Unintended Consequences Techno-Optimism and the Law of Unintended Consequences How Merton’s Framework Affects the Designer’s Work Creating Dialogue About Unintended Consequences Prompts That Broaden Perspectives Takeaways Expert Opinion: Dr. Dimeji Onafuwa CHAPTER 9 Speculative Design Futures What Is Speculative Design? Examples and Forms of Speculative Design Who Is Engaging in Speculative Design? The Benefits of Imagining Takeaways Expert Opinion: Adrienne Matthews Coda Index Acknowledgments About the Author Footnotes
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