Can We Talk?: Seven Principles for Managing Difficult Conversations at Work
- Length: 232 pages
- Edition: 1
- Language: English
- Publisher: Kogan Page
- Publication Date: 2021-09-28
- ISBN-10: 1398601306
- ISBN-13: 9781398601307
- Sales Rank: #920389 (See Top 100 Books)
Are you avoiding an uncomfortable conversation at work? If you’re an executive or a team leader, strengthening your organization’s ability to have difficult conversations is necessary and worth the discomfort.
The key to successful dialogue starts and ends with changing the conversation. Recognizing that it takes two people to engage in meaningful outcomes, Can We Talk? outlines what each contributor needs to do to achieve the best possible result. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for a meaningful discussion. The author identifies the seven key principles that enable both parties to gain a deeper understanding of what the other person may be thinking and will help establish their point of view more clearly: confidence, clarity, compassion, curiosity, compromise, credibility, courage.
Can We Talk? includes examples and advice from those who have been there and thrived, as well as lessons learned from conversation failures and example scripts of productive conversations. Readers will learn how to prepare, start and manage the potentially challenging exchange of words that typically occur at work, and come away with an understanding that for any conversation to take place, both parties must be engaged.
Praise for Can We Talk? Can We Talk? Contents List of Tables About the author Acknowledgments NT Introduction How Did We Get Here? The Seven Principles We’re Heading for a Crash The Avoidance Epidemic: Why This Needs to Change—Stat! The Conversation Equation Five Signs a Tough Conversation May Be Coming Your Way Creating the Right Conditions: Set the Stage for Successful Conversations Endnotes 01 Confidence The Land of Should Have, Could Have, Would Have New Math: Why Things Aren’t Adding Up The Problem with Having Conversations in Your Head Trust Me: Why You Need to Trust Yourself Signs You Don’t Trust Yourself (and What to Do about It) Using Confidence to Navigate Difficult Conversations Trust: The Cornerstone of All Relationships 02 Clarity Let’s Be Clear Here Establishing the Right Objective The Four Factors to Consider When Preparing for a Difficult Conversation Planning for the Worst and Expecting the Best Assessing Your Readiness to Proceed Handling Difficult Conversations Remotely Keeping Your Cool When Things Heat Up Can You Hear Me Now? Listen, Don’t Assume Why the Need to Be Right Can Bring about the Wrong Results 03 Compassion The Need for Compassion and Empathy Putting Yourself in Someone Else’s Shoes The Art of Building Rapport Nonverbal Communication and Body Language Slow Down to Speed Up the Conversation Being Present Hyper-empathy: Is There Such a Thing as Caring Too Much? 04 Curiosity The Power of Inquisitiveness Tapping into Your Inner Child Why Curiosity Didn’t Kill the Cat Stop Stifling Curiosity in Others The Impact Curiosity Has on Conversations Regaining Control When a Conversation Derails 05 Compromise Achieving Mutual Respect Finding Common Ground You Cut, I’ll Choose You Want Me to Do What? Using Influence To Get What You Need Stepping Back to Move Forward Dialing Down Highly Charged Conversations Caution: Dead End Ahead Knowing When to Stop Talking 06 Credibility What Credibility Is What Credibility Is Not The Power of Perception Reading the Room: Is Your Credibility on the Decline? Changing Perception: Can It Be Done? Establishing Credibility with Remote Employees Endnote 07 Courage The Courage of Your Talent Getting Comfortable with Discomfort Office Politics: Navigating Highly Charged Conversations Choosing Your Battles Wisely Taking Your Power Back: Having the Courage to Stand Up and Advocate for Yourself 08 Bringing It All Together Putting the Pieces Together Out of This World Difficult Work Conversations What to Do Next after an Awkward Conversation Creating a Drama-Free Work Environment Staying on Track Keep Talking Index
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