Business Process Management: Practical Guidelines to Successful Implementations, 4th Edition
- Length: 690 pages
- Edition: 4
- Language: English
- Publisher: Routledge
- Publication Date: 2018-01-03
- ISBN-10: 1138738409
- ISBN-13: 9781138738409
- Sales Rank: #1021065 (See Top 100 Books)
Business Process Management, a huge bestseller, has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add measurable value to their organizations. The book’s runaway success can be attributed partly to its overview of all major useful frameworks (such as LEAN and Six Sigma) without over-investment in one over another, and a unique emphasis on BPM’s interrelationship with organizational management, culture and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it’s to be successful: augmented and aligned with other management disciplines.
This highly anticipated fourth edition brings Jeston’s practicable frameworks and solutions up to date with the latest developments in BPM, including the robotics process automation, digital strategies and the changes necessary as a result of the impact of the quad generations in the workforce.
This thoroughly revised and updated new edition includes:
- Enhanced BPM House noting the importance of traceability from strategy to execution activities
- New and revised case studies
- An analysis of the risks and benefits of robotic automation and cognitive computing.
The book highlights that millennials will be 50% of the global workforce in 2020 and 67% by 2025―Jeston warns managers to ignore them at your peril. Business processes and the way work is performed must evolve!
This book will prove to be an indispensable guide to any senior business executive or chief financial officer while providing practical BPM examples to undergraduate and postgraduate students alike.
Dedication Contents List of figures List of tables List of contributors Foreword Preface Introduction Introduction to the fourth edition Layout of this book Acknowledgments Training services Part I: FREQUENTLY ASKED QUESTIONS 1 What is business process management? 2 How can we demystify business process management? 3 Who should be involved in BPM, and the critical success factors 4 When should you do BPM—what are the main drivers and triggers? 5 How should you start BPM—bottom-up or top-down? 5 How should you start BPM—bottom-up or top-down? 6 Why is it important to improve business processes before automating them? 7 What are the technology components of BPM? 8 Should you be customer-centric? 9 Why is determining BPM foundations a critical first step? 10 Why do you need a structured approach to implementing BPM? Part II: BPM—HOW DO YOU DO IT? THE 7FE FRAMEWORK 11 7FE Framework overview 12 Guidelines on how to use the 7FE Framework 13 Foundations phase 14 Enablement phase 15 Launch pad phase 16 Understand phase 17 Innovate phase 18 People phase 19 Develop phase 20 Implement phase 21 Realize value phase 22 Sustainable performance phase 23 Essentials introduction 24 Project management 25 People change management 26 Leadership 27 Embedding BPM in the organization Part III: CASE STUDIES AND BPM MATURITY 28 Case studies from the USA, Asia and Europe 29 BPMM model Glossary Bibliography Index
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