AI and the Future of the Public Sector: The Creation of Public Sector 4.0

Cover
Table of Contents
Title Page
Copyright
Dedication
Acknowledgments
About the Author
Introduction
    THE POLITICAL PERSPECTIVE
    NOTES
CHAPTER 1: Understanding the Key Building Blocks of Progress
    1.1 INTRODUCTION
    1.2 KEY BUILDING BLOCKS OF DATA SCIENCE AND AI
    1.3 QUANTUM COMPUTING
    1.4 PROLIFERATION OF DEVICES
    1.5 5G AND THE IMPACT OF ADVANCED COMMUNICATIONS
    1.6 PUBLIC SECTORS 4.0
    1.7 CONCLUSION
    1.8 NOTES
CHAPTER 2: Office of Finance
    2.1 INTRODUCTION
    2.2 FORECASTING AND PUBLIC FINANCE MANAGEMENT
    2.3 FORECASTING
    2.4 CONCLUSION
    2.5 NOTES
CHAPTER 3: Public Order and Safety
    3.1 INTRODUCTION
    3.2 THE FUTURE OF POLICING IN AN AI ERA
    3.3 AI IN POLICING
    3.4 THE CITIZEN AS A KEY COMPONENT OF FUTURE POLICING
    3.5 POLICE AND LOCATION ANALYTICS
    3.6 POLICING SUMMARY
    3.7 BORDER SECURITY AND AI
    3.8 CUSTOMS REFORM
    3.9 FIRE SAFETY AND AI
    3.10 CONCLUSION
    3.11 NOTES
CHAPTER 4: Personal Social Services
    4.1 INTRODUCTION
    4.2 CARE HOMES
    4.3 IMPACT ON CHILDREN
    4.4 MENTAL HEALTH
    4.5 SOCIAL PROTECTION
    4.6 EMPLOYMENT AND BENEFIT MANAGEMENT
    4.7 CONCLUSION
    4.8 NOTES
CHAPTER 5: Health
    5.1 INTRODUCTION
    5.2 DIGITALIZATION AND ITS IMPORTANCE IN HEALTHCARE
    5.3 MEDICAL MONITORING AND BIOSENSORS
    5.4 INNOVATING TO ZERO IN HEALTHCARE
    5.5 TISSUE ENGINEERING
    5.6 CYBERNETICS
    5.7 ADVANCEMENTS IN DRUG CREATION AND TREATMENT
    5.8 CASE STUDIES IN HEALTHCARE
    5.9 PARAMEDICS AND AI
    5.10 CYBERSECURITY IN HEALTHCARE
    5.11 CONCLUSION
    5.12 NOTES
CHAPTER 6: Education
    6.1 INTRODUCTION
    6.2 LEARNING FOR THE FUTURE
    6.3 TEACHING IN THE FUTURE
    6.4 AI AND LANGUAGE IN THE CLASSROOM
    6.5 ROBOTS IN THE CLASSROOM
    6.6 THE SHORTAGE OF TECH TALENT
    6.7 CASE STUDIES IN EDUCATION
    6.8 CONCLUSION
    6.9 NOTES
CHAPTER 7: Defense
    7.1 INTRODUCTION
    7.2 USE CASES OF AI IN DEFENSE
    7.3 ETHICAL ISSUES
    7.4 DRONES
    7.5 CONCLUSION
    7.6 NOTES
CHAPTER 8: Smarter Cities and Transportation
    8.1 INTRODUCTION
    8.2 SMARTER CITIES
    8.3 TRANSPORTATION
    8.4 RAILWAYS AND THE FUTURE OF RAIL
    8.5 AIR TRAVEL
    8.6 CONCLUSION
    8.7 NOTES
CHAPTER 9: Housing and the Environment
    9.1 INTRODUCTION
    9.2 AI IN SOCIAL HOUSING
    9.3 AI AND THE ENVIRONMENT
    9.4 MANAGEMENT OF NATURAL DISASTERS
    9.5 CONCLUSION
    9.6 NOTES
CHAPTER 10: Employment, Industry, and Agriculture
    10.1 INTRODUCTION
    10.2 EMPLOYMENT
    10.3 AI AND INDUSTRY
    10.4 AGRICULTURE
    10.5 CONCLUSION
    10.6 NOTES
CHAPTER 11: The Role of the State
    11.1 INTRODUCTION
    11.2 WHAT IS THE ROLE OF THE STATE?
    11.3 WHAT IS SURVEILLANCE?
    11.4 REASONS FOR SURVEILLANCE
    11.5 SURVEILLANCE CAPITALISM
    11.6 SURVEILLANCE IN COVID “TRACK AND TRACE”
    11.7 DATA JUSTICE AND INDEPENDENT OVERSIGHT
    11.8 A CONTRARY VIEW
    11.9 THE ETHICS OF SURVEILLANCE
    11.10 NUDGING THE CITIZEN
    11.11 CONCLUSION
    11.12 NOTES
CHAPTER 12: Risk and Cybercrime
    12.1 INTRODUCTION
    12.2 THE NATURE OF RISK
    12.3 ROLES AND RESPONSIBILITIES IN THE PUBLIC SECTOR
    12.4 EXAMPLES OF RISK
    12.5 CYBERCRIME IN THE PUBLIC SECTOR
    12.6 PREVENTION OF CYBERCRIME AND PROTECTION FROM IT
    12.7 THE USE OF AI IN MANAGING RISK
    12.8 CONCLUSION
    12.9 NOTES
CHAPTER 13: Implementation – Leadership and Management
    13.1 INTRODUCTION
    13.2 LEADERSHIP
    13.3 LEADERS OR MANAGERS?
    13.4 MANAGING THE MISSION
    13.5 MANAGEMENT OF RESOURCES
    13.6 MANAGEMENT OF KEY STAKEHOLDERS
    13.7 CONCLUSION
    13.8 NOTES
CHAPTER 14: Further Implementation Issues
    14.1 INTRODUCTION
    14.2 A THEORETICAL APPROACH TO CHANGE
    14.3 MANAGING THE PROBLEM OF BIAS
    14.4 OPERATIONAL CONSIDERATIONS
    14.5 OUTSOURCING, PARTNERING, AND SUPPLY CHAIN MANAGEMENT
    14.6 THE CONCEPT OF “NUDGE”
    14.7 GLOBAL CONSIDERATIONS
    14.8 CONCLUSION
    14.9 NOTES
CHAPTER 15: Conclusion
    15.1 REFLECTIONS
    15.2 AI AND THE REAL PACE OF CHANGE
    15.3 MEASURING ROI – MORE ART THAN SCIENCE?
    15.4 AI AND STIMULATION OF WIDER REFORMS
    15.5 THE ROLE OF GOVERNMENT IN PUBLIC SECTOR TRANSFORMATION
    15.6 MOVING THE GOALPOSTS
    15.7 NOTES
Appendix A: The Seven Principles of Public Life
    NOTE
Appendix B: Transformation Roadmap for Public Services
Appendix C: List of Tables
Appendix D: List of Figures
Index
End User License Agreement