Usability Testing Essentials: Ready, Set…Test! 2nd Edition
- Length: 480 pages
- Edition: 2
- Language: English
- Publisher: Morgan Kaufmann
- Publication Date: 2020-08-07
- ISBN-10: 0128169427
- ISBN-13: 9780128169421
- Sales Rank: #22971735 (See Top 100 Books)
Usability Testing Essentials: Ready, Set…Test!, Second Edition provides readers with the tools and techniques needed to begin usability testing or advance their knowledge in this area. The book begins by presenting the essentials of usability testing, focusing on the user and not the product and explaining when to conduct small or large studies and think of usability as hill climbing. It then reviews testing options and places usability testing into the context of a user-centered design (UCD). Remaining chapters cover the analysis and reporting of usability test findings and the unique aspects of international usability testing.
This updated edition, filled with new examples and case studies, is suitable for both students and anyone involved in the development or support of any type of product, such as software or web developers, engineers, interaction designers, information architects, technical communicators, visual or graphic designers, trainers, user-assistance specialists and instructional technologists.
Cover image Title page Table of Contents Copyright Dedication Foreword Acknowledgments About the author Image credits and permissions Introduction: Getting started guide Usability is invisible Users don’t tolerate a bad user experience U R usability How to use this book Check out the companion website 1. Establishing the essentials Focus on the user, not the product Start with some essential definitions Know how and why to conduct small usability studies Know how and why to conduct large studies Balance your goals and your budget Get buy-in for usability testing Summary for Chapter 1 2. Exploring the usability and UX toolkit Opening the toolkit and seeing what’s there Understanding which tool is the right one for the job Choosing heuristic evaluation from the toolkit Comparing the results from heuristic evaluation and usability testing Using a storytelling approach for heuristic evaluation Putting both methods together: The 1-2 punch Adopting a user-centered design process Summary for Chapter 2 3. Testing here, there, everywhere Acquiring the basic equipment for usability testing Extending your capabilities with specialized equipment and software Using a conference room or office Investing in a dedicated lab Evaluating the disadvantages of lab testing Getting into the user’s world with field testing Reaching users anywhere and everywhere with remote testing Using other online tools to expand the scope of remote unmoderated testing Choosing the right method Summary for Chapter 3 4. Understanding users and their goals People are goal-oriented When people use the web, they bring their experience and expectations People don’t want to read. They want to act. Generational differences matter when it comes to technology usage Gender differences matter when it comes to Internet and social media usage Personas help you get to know your users Scenarios tell the story of your users’ goals Summary for Chapter 4 5. Planning for usability testing Scheduling the planning meeting Determine participant incentives Create scenarios based on tasks that match test goals Determine quantitative and qualitativefeedback methods Set dates for testing and deliverables Producing the test plan Summary for Chapter 5 6. Preparing for usability testing Recruiting participants Assigning team roles and responsibilities Developing team checklists Writing the moderator’s script Preparing or using other forms Creating questionnaires Using standard posttest questionnaires Creating or using qualitative feedback methods Ending with an interview Testing the test Managing all this test preparation Summary for Chapter 6 7. Conducting a usability test Setting up for testing Being an effective and unbiased moderator Managing variations on the theme of testing Handling observers Providing help or customer support Logging observations Working solo Summary for Chapter 7 8. Analyzing the findings What did we see? What does it mean? What should we do about it? Summary for Chapter 8 9. Reporting the findings Following Aristotle’s advice Preparing the message forthe medium Writing an informal report Preparing a formal report Presenting the findings Presenting posttask and posttest results Making recommendations Delivering an oral report Advocating for more UCD Summary for Chapter 9 10. International usability testing Learning about yourinternational users Understanding cultural differences Applying the work of Hall andHofstede to your understanding of international users Creating personas of your users Planning for international testing Structuring the test protocol Selecting the moderator Anticipating other aspects of international testing Summary for Chapter 10 References Index
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