People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce
- Length: 272 pages
- Edition: 1
- Language: English
- Publisher: Wiley
- Publication Date: 2021-06-22
- ISBN-10: 1119785235
- ISBN-13: 9781119785231
- Sales Rank: #59133 (See Top 100 Books)
How the Best Companies are Skipping HR and Winning the Future of Work with People Ops
People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce explains how leaders at small- and medium-sized businesses can stop spending time on HR administration—”paperwork”—and start focusing on the “peoplework” that truly fuels employee growth and productivity. Authors Jay Fulcher, Kevin Marasco, Tracy Cote of Zenefits, the leading people operations platform, provide readers with a playbook for creating a massive competitive advantage by eliminating antiquated approaches to HR. The book takes a look at how work has changed and what companies need to do about it, and the new approach they must take to processes, systems, and best practices. You’ll learn how to eliminate busywork and hassle, and how to use that newfound time and capital to empower your biggest asset: your people.
You’ll receive the end-to-end guide to:
- Digitizing legacy HR functions
- Using robots for the busywork you hate
- Employing software to design and improve your employee experience
- Assembling and empowering your “people team”
- Utilizing the included plans and templates to guide each stage of your business transformation
Perfect for managers, leaders, small business owners, and executives, People Operations is perfect for anyone who wants to optimize HR, maximize their workforce investment, support their employees, and modernize their business.
Cover Title Page Copyright Contents Preface: Leveling the Playing Field for the “Other 99 Percent” Part I The Rise of People Operations Chapter 1 The Great Pivot: The New Work Order! Here Come the Robots The Rise of the Fluid Workforce The Office is Dying . . . Kind Of Your Employees Don’t Work for You Chapter 2 So Long, HR Quick History of a Controversial Topic Why Everyone Loves to Hate HR But, HR Matters . . . a Lot An Identity Crisis Chapter 3 The Rise of People Ops People Ops Defined Work That Really Matters What People Ops is Not The Shift to People Ops The People Ops Methodology The Benefits of People Ops Why Is People Operations Such a Hot Topic Now? Chapter 4 People Ops in Action Introducing the People Ops Maturity Model What Does People Ops Maturity Mean and How Does It Work? The People Ops Roadmap Part II Automate HR: Kill Paperwork Chapter 5 Make the Stuff You Have to Do Easy (Go Digital) Automation: The Power Behind the People Team Keys and Benefits to Automating HR Where to Begin Chapter 6 Step 1: Create Digital Employee Records Create an HR System of Record Digitize Your Org Chart Keep All Employee Documents in the Cloud with E-Signatures Define User Permissions for Your HR and Employee Data Important Tips When Building Out Your HR System of Record Hey, Congrats . . . Step 1 Is Now Complete! Chapter 7 Step 2: Automate Hiring and Onboarding How to Automate Hiring How to Automate Onboarding What to Look for in Hiring and Onboarding Technology And Just Like That, Step 2 is Complete! Chapter 8 Step 3: Automate Time and Pay How to Automate Time and Attendance and Pay What to Look for in Time and Pay Technology Boom! You Just Finished Step 3! Chapter 9 Step 4: Automate Health Insurance Benefits How to Automate Your Health Benefits Administration What to Look for in Benefits Administration Technology Way to Go—You Just Finished Step 4! Tie It All Together: Create and Upload Your Digital Employee Handbook! Part III Build an Incredible Employee Experience Chapter 10 The Bones of a Successful People Operation Aligning to Business Goals Focus on Productivity Chapter 11 Employee Motivation Breaking Down the Fiscal Impact of Motivation Employee Motivation Models Building the Motivation Muscle in Your Company Chapter 12 Fair Pay The Three Components of a Strong Compensation Strategy Taking Compensation to Mastery Level: Using Pay Data to Inform the Business Chapter 13 Rethink Communication What Is a Communications Strategy? Positioning a Communications Plan as a Critical Value-Add to the Business Attributes of an Effective Communicator What You Say and How and Where You Say It Communication Tech Tips Measuring Success Part IV Unleash Your Workforce Chapter 14 Performance Alignment Pillar 1: Performance Alignment Aligns to the Overarching Business Goals Pillar 2: Performance Alignment Occurs Frequently and Consistently Pillar 3: Performance Alignment Is Measurable and Adaptable Pillar 4: Performance Alignment Drives the Intended Actions Pillar 5: Performance Alignment Treats Your People as Adults Putting It All Together, Rolling Out the Plan Chapter 15 Closing the Engagement Gap Ask Questions Assimilate Answers Develop Employees Reward Great Work Measure Engagement Types of Engagement Surveys Empirical Measurement of Employee Engagement A Note on How You Track Employee Engagement Data Iterate How You Work Closing the Gap Chapter 16 Creating a Diverse, Equitable, and Inclusive Workplace Documenting Your DEI Philosophy and Vision Creating Subtle Shifts in Culture Chapter 17 Making Remote Work, Work Knowing If Remote Work Can Work for You You’re Going Remote! Now What? Remote Work Could Change Your Hiring and Onboarding Process The Future of Remote Work Part V The Future of People Operations Chapter 18 The Rise of the CPO: Building a Modern People Ops Team What a POPS Pro Should Bring to Your Business Plan The POPS Organization Tips on Team Building Chapter 19 Measuring People Ops From Gut Instinct to Data-Driven Decisions People Analytics: Metrics That Matter How to Track Your Progress Chapter 20 POPS Technology The Shortcomings of HR Technology A Better Way Chapter 21 Turning POPS into a Competitive Advantage Appendix: Digital Tools and Resources Glossary References Acknowledgments About the Authors Index EULA
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