macOS Support Essentials 12 – Apple Pro Training Series: Supporting and Troubleshooting macOS Monterey

by Adam Karneboge, Arek Dreyer, Benjamin Levy, Steve Leebove

Length: 976 pages
Edition: 1
Language: English
Publisher: Peachpit Press
Publication Date: 2022-03-18
ISBN-10: 0137696442
ISBN-13: 9780137696444
Sales Rank: #752802 (See Top 100 Books)

macOS Support Essentials 12, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Monterey, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Monterey. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Monterey to setting-up network services.

This book covers updated system utilities and new features in macOS Monterey:

Passwords System Preference
Live Text
Voice Control
User privacy settings
Notarized apps
Startup Security Utility
And more!

This book includes the following content:

Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
Focused lessons that take you step by step through practical, real-world tasks
A Web Edition that provides the full text of the book online

The Apple Pro Training Series is Apple’s official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.

Cover Page
Title Page
Copyright Page
Dedication Page
Acknowledgments
Contents at a Glance
Table of Contents
About This Guide
Installation and Configuration
    Lesson 1. Introduction to macOS
        Reference 1.1 macOS Monterey 12
        Reference 1.2 What’s New in macOS Monterey
        Reference 1.3 Use macOS Help
        Reference 1.4 Review macOS History
    Lesson 2. Update, Upgrade, or Reinstall macOS
        Reference 2.1 macOS Installation Methods
        Reference 2.2 Prepare to Upgrade or Reinstall macOS
        Reference 2.3 Upgrade or Install macOS
        Reference 2.4 Troubleshoot Installation Issues
        Exercise 2.1 Prepare a Mac for Upgrade
        Exercise 2.2 Upgrade to macOS Monterey
        Exercise 2.3 Erase a Mac and Install macOS Monterey
        Exercise 2.4 Verify That macOS Is Installed Correctly
    Lesson 3. Set Up and Configure macOS
        Reference 3.1 Configure a Mac with a New Installation of macOS Monterey
        Reference 3.2 Manage System Settings
        Exercise 3.1 Configure a Mac for Exercises
        Exercise 3.2 Configure System Preferences
        Exercise 3.3 Download Student Materials
        Exercise 3.4 Install a Configuration Profile
        Exercise 3.5 Examine System Information
    Lesson 4. Use the Command-Line Interface
        Reference 4.1 CLI Basics
        Reference 4.2 CLI Navigation
        Reference 4.3 Manipulate Files in the CLI
        Reference 4.4 Manage macOS from the CLI
        Reference 4.5 Command-Line Tips and Tricks
        Exercise 4.1 Command-Line Navigation
        Exercise 4.2 Manage Files and Folders with Commands
    Lesson 5. Use macOS Recovery
        Reference 5.1 Elements of macOS Recovery
        Reference 5.2 Start Up from macOS Recovery
        Reference 5.3 Use macOS Recovery
        Reference 5.4 Secure Startup
        Reference 5.5 Create a Bootable Installer for macOS
        Exercise 5.1 Use macOS Recovery
        Exercise 5.2 Create a macOS Install Disk
    Lesson 6. Update macOS
        Reference 6.1 Software Updates
        Reference 6.2 Use MDM to Install macOS Updates
        Reference 6.3 Examine Installation History
        Exercise 6.1 Use Software Update
User Accounts
    Lesson 7. Manage User Accounts
        Reference 7.1 User Accounts
        Reference 7.2 Configure User Accounts
        Reference 7.3 Restrict Local User Access with Screen Time
        Reference 7.4 Configure Login and Fast User Switching
        Exercise 7.1 Create a Standard User Account
    Lesson 8. Manage User Home Folders
        Reference 8.1 User Home Folders
        Reference 8.2 Delete User Accounts and Preserve Their Home Folder Contents
        Reference 8.3 Migrate and Restore Home Folders
        Exercise 8.1 Restore a Deleted User Account
    Lesson 9. Manage Security and Privacy
        Reference 9.1 Password Security
        Reference 9.2 Manage Secrets in Keychains
        Reference 9.3 Use iCloud Keychain
        Reference 9.4 Manage Systemwide Security
        Reference 9.5 Manage User Privacy
        Reference 9.6 Use Find My
        Reference 9.7 Protect Your Mac with Activation Lock
        Reference 9.8 Approve System Extensions
        Reference 9.9 Approve Third-Party Kernel Extensions
        Reference 9.10 Lock Your Screen
        Exercise 9.1 Manage Keychains
        Exercise 9.2 Allow Apps to Access Your Data
        Exercise 9.3 Approve System Extension Loading
    Lesson 10. Manage Password Changes
        Reference 10.1 Change Known Passwords
        Reference 10.2 Reset Lost Passwords
        Reference 10.3 Manage User Keychains
        Exercise 10.1 Reset Account Passwords in macOS Recovery
        Exercise 10.2 Reset Account Passwords
        Exercise 10.3 Observe Automatic Login Keychain Creation
File Systems
    Lesson 11. Manage File Systems and Storage
        Reference 11.1 File Systems
        Reference 11.2 Mount, Unmount, and Eject Disks
        Reference 11.3 Inspect File-System Components
        Reference 11.4 Manage File Systems
        Reference 11.5 Troubleshoot File Systems
        Exercise 11.1 View Disk and Volume Information
        Exercise 11.2 Erase a Storage Device
        Exercise 11.3 Repair Volumes, then Containers, then Disks, in Recovery Mode
    Lesson 12. Manage FileVault
        Reference 12.1 FileVault Introduction
        Reference 12.2 Turn On FileVault
        Exercise 12.1 Restart a FileVault-Protected Mac
        Exercise 12.2 Use a FileVault Recovery Key
    Lesson 13. Manage Permissions and Sharing
        Reference 13.1 File-System Permissions
        Reference 13.2 Examine Permissions for Sharing
        Reference 13.3 Manage Permissions
        Exercise 13.1 Create Items with Default Permissions
        Exercise 13.2 Test Permissions Changes
    Lesson 14. Use Hidden Items, Shortcuts, and File Archives
        Reference 14.1 Examine Hidden Items
        Reference 14.2 Examine Packages
        Reference 14.3 Use File-System Shortcuts
        Reference 14.4 Use File Archives
        Exercise 14.1 Navigate Hidden Items
Data Management
    Lesson 15. Manage System Resources
        Reference 15.1 macOS File Resources
        Reference 15.2 System Integrity Protection
        Reference 15.3 Manage Font Resources
        Exercise 15.1 Manage Font Resources
    Lesson 16. Use Metadata, Siri, and Spotlight
        Reference 16.1 File-System Metadata
        Reference 16.2 Siri and Spotlight
        Exercise 16.1 Examine File Metadata
    Lesson 17. Manage Time Machine
        Reference 17.1 About Time Machine
        Reference 17.2 Configure Time Machine
        Reference 17.3 Restore Files
        Exercise 17.1 Configure Time Machine
        Exercise 17.2 Restore Using Time Machine
Apps and Processes
    Lesson 18. Install Apps
        Reference 18.1 The App Store
        Reference 18.2 App Security
        Reference 18.3 Install Apps Using Drag-and-Drop and Software Packages
        Reference 18.4 Remove Installed Software
        Exercise 18.1 Install an App from the App Store
        Exercise 18.2 Use an Installer Package
        Exercise 18.3 Drag and Drop to Install an App
        Exercise 18.4 Remove Apps
    Lesson 19. Manage Files
        Reference 19.1 Open Files
        Reference 19.2 Save Documents
        Reference 19.3 Manage Automatic Resume
        Reference 19.4 Store Documents in iCloud
        Reference 19.5 Use iCloud File Sharing
        Reference 19.6 Optimize Local Storage
        Exercise 19.1 Use Alternate Apps
        Exercise 19.2 Practice Automatic Save and Versions
        Exercise 19.3 Manage Document Locking
        Exercise 19.4 Store Documents in iCloud
    Lesson 20. Manage and Troubleshoot Apps
        Reference 20.1 Apps and Processes
        Reference 20.2 Manage App Extensions
        Reference 20.3 Monitor Apps and Processes
        Reference 20.4 Troubleshoot Apps
        Exercise 20.1 Force Apps to Quit
        Exercise 20.2 Troubleshoot Preferences
        Exercise 20.3 Examine Logs
Network Configuration
    Lesson 21. Manage Basic Network Settings
        Reference 21.1 Network Terminology
        Reference 21.2 Network Activity
        Reference 21.3 Configure Basic Network Settings
        Exercise 21.1 Connect to a Wi-Fi Network
        Exercise 21.2 Monitor Network Connectivity
    Lesson 22. Manage Advanced Network Settings
        Reference 22.1 Manage Network Locations
        Reference 22.2 Network Interfaces and Protocols
        Reference 22.3 Manage Network Service Interfaces
        Reference 22.4 Configure VPN Settings
        Reference 22.5 Configure Advanced Network Settings
        Exercise 22.1 Configure Network Locations
        Exercise 22.2 Advanced Wi-Fi Configuration
    Lesson 23. Troubleshoot Network Issues
        Reference 23.1 Troubleshoot General Network Issues
        Reference 23.2 Use Terminal to Troubleshoot Network Issues
        Exercise 23.1 Troubleshoot Network Connectivity
Network Services
    Lesson 24. Manage Network Services
        Reference 24.1 Network Services
        Reference 24.2 Configure Network Service Apps
        Reference 24.3 Connect to File-Sharing Services
        Reference 24.4 Troubleshoot Network Services
        Exercise 24.1 Use File-Sharing Services
    Lesson 25. Manage Host Sharing and Personal Firewall
        Reference 25.1 Turn On Host-Sharing Services
        Reference 25.2 Control Remote Computers
        Reference 25.3 Share Files with AirDrop
        Reference 25.4 Manage the Personal Firewall
        Reference 25.5 Troubleshoot Shared Services
        Exercise 25.1 Use Host-Sharing Services
        Exercise 25.2 Configure a Personal Firewall
System Management
    Lesson 26. Troubleshoot Peripherals
        Reference 26.1 Peripheral Technologies
        Reference 26.2 Manage Bluetooth Devices
        Reference 26.3 Troubleshoot Peripheral Issues
        Exercise 26.1 Examine Peripherals Using System Information
    Lesson 27. Manage Printers and Scanners
        Reference 27.1 Printing in macOS
        Reference 27.2 Configure Printers and Scanners
        Reference 27.3 Manage Print Jobs
        Reference 27.4 Troubleshoot Print Issues
        Exercise 27.1 Configure Printing
        Exercise 27.2 Manage Printing
        Exercise 27.3 Troubleshoot Printing
    Lesson 28. Troubleshoot Startup and System Issues
        Reference 28.1 System Initialization and Secure Boot
        Reference 28.2 User Sessions
        Reference 28.3 Sleep Modes, Logout, and Shutdown
        Reference 28.4 Modify Startup
        Reference 28.5 Troubleshoot System Initialization
        Reference 28.6 Troubleshoot User Sessions
        Reference 28.7 Erase Assistant
        Exercise 28.1 Use Safe Mode
Index