Lean DevOps: A Practical Guide to On Demand Service Delivery
- Length: 368 pages
- Edition: 1
- Language: English
- Publisher: Addison-Wesley Professional
- Publication Date: 2022-08-12
- ISBN-10: 0133847500
- ISBN-13: 9780133847505
- Sales Rank: #7951679 (See Top 100 Books)
Deliver Any Service Far More Effectively, Based on What Customers Really Want
As service stacks grow more complex, it becomes even tougher to deliver on-demand IT services that meet customers’ expectations for speed, consistency, reliability, security, privacy, and value. Layering on new cloud technologies, architectural approaches, or methodologies can aggravate the problem by widening the gap between what delivery teams think they’re delivering and what customers actually experience. In Lean DevOps, technical leader Robert Benefield helps you escape this spiral, reverse bad habits, and regain the situational awareness you need to deliver the right services in the right way.
Writing for delivery team members and their leaders, Benefield shows how to improve information flow throughout your organization, so you can move toward your customers’ target outcomes. He identifies problems arising from traditional approaches to managing teams, debunks excuses often used to prevent progress, and offers realistic recommendations for everything from requirements to incentives.
- Understand key dynamics that impact service delivery, and avoid focusing on the wrong issues
- Give your delivery teams stronger abilities to learn and improve
- Improve team maturity and implement prerequisites for effective use of automation and AI/ML
- Optimize key service delivery elements, from instrumentation to queue masters and cycles
- Organize and manage workflows more effectively
- Handle governance associated with internal controls and external legal/regulatory requirements
- Leverage the power of Lean and Mission Command to accelerate innovation, empower subordinates, and drive the outcomes you want
Cover Page
About This eBook
Halftitle Page
Title Page
Copyright Page
Dedication Page
Contents
Foreword
Figure Credits
Acknowledgments
About the Author
Introduction
Learning How to See
How to Use This Book
My Own Journey
Chapter 1. The Problem with IT Service Delivery
Approach #1: Reduce Delivery Friction
Approach #2: Managing Service Delivery Risk
Beginning the DevOps Journey
Summary
Chapter 2. How We Make Decisions
Examining the Decision-Making Process
Boyd and the Decision Process
The OODA Loop
The Ingredients of Decision Making
The Pathway to Improved Decision Making
Summary
Chapter 3. Mission Command
The Origins of Mission Command
Managing Through Unpredictability
The Anatomy of Mission Command
Commander’s Intent
Backbriefing
Einheit: The Power of Mutual Trust
Organizational Impacts of Mission Command
Summary
Chapter 4. Friction
Understanding Ohno’s Forms of Waste
See the Whole
Summary
Chapter 5. Risk
Cynefin and Decision Making
Reimagining Risk Management
Summary
Chapter 6. Situational Awareness
Making Sense of Our Ecosystem
The Mental Model
Cognitive Bias
Gaining Better Situational Awareness
Framing
Information Flow
Analysis and Improvement
Summary
Chapter 7. Learning
The Emergence of Skills Attainment Learning
Outcome-Directed Learning
Creating a Learning Culture
Summary
Chapter 8. Embarking on the DevOps Journey
The Service Delivery Challenge
The Path to Eliminating Service Delivery Fog
Summary
Chapter 9. Service Delivery Maturity and the Service Engineering Lead
Modeling Service Delivery Maturity
The Service Engineering Lead
Challenges to Watch Out For
Summary
Chapter 10. Automation
Tooling and Ecosystem Conditions
Building Sustainable Conditions
Tools & Automation Engineering
Summary
Chapter 11. Instrumentation and Observability
Determining the “Right” Data
Making the Ecosystem Observable
Pulling It All Together
Summary
Chapter 12. Workflow
Workflow and Situational Awareness
Managing Work Through Process
Managing Work Organically
The Tyranny of Dark Matter
Visualizing the Flow
Task Cards
Preventing Dark Matter
Using the Board
Seeing the Problems
Limiting Work in Progress
The Limits of a Workflow Board
Summary
Chapter 13. Queue Master
An Introduction to the Queue Master
Queue Master Rollout Challenges
Summary
Chapter 14. Cycles and Sync Points
Inform, Align, Reflect, and Improve
Service Operations Synchronization and Improvement
Important Differences Between Kickoffs and Sprint Planning
The Learning and Improvement Discussion
Strategic Review
Summary
Chapter 15. Governance
Factors for Successful Governance
Common Governance Mistakes
Tips for Effective DevOps Governance
Summary
Appendix
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