Information Systems Today: Managing in the Digital World, 9th Edition, Global Edition

Cover
Title Page
Copyright
Dedication
About the Authors
Brief Contents
Contents
Preface
Chapter 1. Managing in the Digital World
	Managing In The Digital World: Open Innovation
	Information Systems Today
		The Emergence of the Digital World
		Globalization and Societal Issues in the Digital World
		Coming Attractions: Memory Crystals
		Digital Density and the Digital Future
		Green It: The Green Internet of Things
	Information Systems Defined
		Data: The Root and Purpose of Information Systems
		Hardware, Software, and Telecommunications Networks: The Components of Information Systems
		People: The Builders, Managers, and Users of Information Systems
		Security Matters: Ransomware
		Organizations: The Context of Information Systems
		When Things Go Wrong: Technology Addiction
	The Dual Nature of Information Systems
		Case in Point: An Information System Gone Awry: Zoom Outages Disrupt (Almost) Everyone
		Case in Point: An Information System That Works: FedEx
		Ethical Dilemma: The Social and Environmental Costs of the Newest Gadgets
		Information Systems for Competitive Advantage
	IS Ethics
		Information Privacy
		Intellectual Property
		The Need for a Code of Ethical Conduct
		Industry Analysis: Business Career Outlook
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Apple
	Case 2 Healthcare Is
Chapter 2. Gaining Competitive Advantage Through Information Systems
	Managing In The Digital World: Startups and New Business Models
	Enabling Organizational Strategy Through Information Systems
		Organizational Decision-Making Levels
		Organizational Functional Areas
		Information Systems for Automating: Doing Things Faster
		Information Systems for Organizational Learning: Doing Things Better
		Information Systems for Supporting Strategy: Doing Things Smarter
		Identifying Where to Compete: Analyzing Competitive Forces
		Identifying How to Compete: Choosing a Generic Strategy
		Identifying How to Compete: Resources and Capabilities
		Identifying How to Compete: Analyzing the Value Chain
		Green It: IoT, AI, and Environmental Sustainability
		The Role of Information Systems in Value Chain Analysis
		The Technology/Strategy Fit
	Business Models in the Digital World
		Digital Density: Digital Nomads
		Revenue Models in the Digital World
		When Things Go Wrong: The Pains of Uber in China
		Platform-Based Business Models and the Sharing Economy
		Service-Based Business Models
		Ethical Dilemma: The Ethics of the Sharing Economy
	Valuing Innovations
		The Need for Constant IS Innovation
		Successful Innovation Is Difficult
		Open Innovation
		The Innovation Process
		Innovation and the Lean Startup Methodology
		Coming Attractions: Augmented Shopping Experiences
		Organizational Requirements for Innovation
		Security Matters: Swift Theft
		Startups and Crowdfunding
		Industry Analysis: Education
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 The Enduring Success of LinkedIn: From Job Search to an All-Round Professional Networking Platform
	Case 2 Streaming Video
Chapter 3. Managing the Information Systems Infrastructure and Services
	Managing In The Digital World: From Google to Alphabet
	The IS Infrastructure
		Digital Density: Contact Tracing
		Applications and Databases Supporting Business Processes
		Ethical Dilemma: Putting People’s Lives Online
	Is Infrastructure Components
		Hardware
		System Software
		Storage
		Coming Attractions: Gamers Fighting Diseases?
		Networking
		Green It: Alphabet Renewables
		Data Centers
	Key Drivers for Evolving the IS Infrastructure
		Rapid Obsolescence and Shorter IT Cycles
		Big Data and Rapidly Increasing Storage Needs
		Demand Fluctuations
		Increasing Energy Needs
		Lean Startups and the Need for Agility
	Cloud Computing
		When Things Go Wrong: Old and Dirty Energy Drives Global Internet Growth
		What Is Cloud Computing?
		Managing the Cloud
		Advanced Cloud Applications
		Security Matters: Car Hacking
		Green Computing
		Industry Analysis: Movie Industry
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Singaporean Bank DBS Goes Digital
	Case 2 The Dark Web
Chapter 4. Enabling Business-to-Consumer Electronic Commerce
	Managing In The Digital World: Taobao and the World of E-Commerce
	E-Commerce and E-Government
		Types of Electronic Commerce
		E-Government
		Managing Financial Transactions on the Web
	Business-to-Consumer E-Commerce
		Coming Attractions: The AI Hedge Fund
		E-tailing: Capabilities and Opportunities
		Benefits of E-tailing
		Ethical Dilemma: The Ethics of Reputation Management
		Drawbacks of E-tailing
	Electronic Commerce Websites and Internet Marketing
		Designing Websites to Meet Online Consumers’ Needs
		Security Matters: Too Small to Be Hacked?
		Internet Marketing
		When Things Go Wrong: Buying Likes
	Mobile Commerce, Voice Commerce, Consumer-to-Consumer EC, and Consumer-to-Business EC
		Voice Commerce
		C2C EC
		C2B EC
	Securing Payments and Navigating Legal Issues in EC
		Securing Payments in the Digital World
		Green It: Green Online Shopping
		Digital Density: Digital Payments
		Legal Issues in EC
		Industry Analysis: Retailing
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Web Analytics
	Case 2 Rocket Internet—Cloning Business Models
Chapter 5. Enhancing Organizational Communication and Collaboration Using Social Media
	Managing In The Digital World: Facebook
	The Need for Communication and Collaboration
		Managing the Virtual Organization
		Collaboration Software
		Videoconferencing
		Green It: Solving Renewable Energy Challenges
		Intranets and Employee Portals
	The Evolving Web
		Evolving Web Capabilities
		Coming Attractions: Neural Implants
		Evolving Social Interaction
		The Evolving Workspace
		Future Web Capabilities
	Social Media and the Enterprise
		Enhancing Communication Using Social Media
		Enhancing Cooperation with Social Media
		Security Matters: Terrorism Is Winning the Social Media Battle
		Enhancing Collaboration with Social Media
		Digital Density: Leveraging Data to Go SoLoMo: Yelp
		Enhancing Connection with Social Media
		Ethical Dilemma: Anonymity, Trolling, and Cyberharassment
	Managing Social Media Applications in the Enterprise
		Organizational Issues
		When Things Go Wrong: Crowdfunding Failures
		Downsides and Dangers of Using Social Media Applications
		Industry Analysis: Social Travel Platforms
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Living in a Social Media Filter Bubble
	Case 2 Like Farming and Clickbait
Chapter 6. Enhancing Business Intelligence Using Big Data, Analytics, and Artificial Intelligence
	Managing In The Digital World: Intelligence Through Drones
	Enhancing Organizational Decision Making
		Why Organizations Need Business Intelligence and Advanced Analytics
		Green It: Sustainability Enabled by Smart Cities
		Databases: Providing Inputs into Business Intelligence and Advanced Analytics
		When Things Go Wrong: Social Controversy—Think Before You Post
		Coming Attractions: Emotion Aware Technology
	Business Intelligence, Advanced Analytics, and Artificial Intelligence
		Business Intelligence
		Digital Density: Smarter than the Superbugs
		Advanced Analytics and Artificial Intelligence
		Ethical Dilemma: Orwellian Internet of Things
		Security Matters: You Can’t Handle the Deepfakes
	Knowledge Management and Geographic Information Systems
		Knowledge Management Systems
		Geographic Information Systems
		Industry Analysis: Healthcare
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 MI6: Intelligence Services Take to the Cloud
	Case 2 Gathering Social Intelligence
Chapter 7. Enhancing Business Processes Using Enterprise Information Systems
	Managing In The Digital World: Amazon
	Core Business Processes and Organizational Value Chains
		Core Business Processes
		Organizational Activities Along the Value Chain
		Green It: Why Your Enterprise Systems Should Be in the Cloud
		Value Systems: Connecting Multiple Organizational Value Chains
	Enterprise Systems
		The Rise of Enterprise Systems
		Supporting Business Processes
		Ethical Dilemma: How Amazon Is Building an Ecosystem of Your Personal Data
		Coming Attractions: The Internet of Things Will Transform ERP and Organizations
	Enterprise Resource Planning
		Responding to Compliance and Regulatory Demands
		Choosing an ERP System
		Security Matters: To Update or Not to Update, That Shouldn’t Be the Question
		Enabling Business Processes Using ERP Core Components
		ERP Installation
		ERP Limitations
	Achieving Enterprise System Success
		Digital Density: Big ERP Systems Embracing Small Mobile Devices
		Secure Executive Sponsorship
		Get Help from Outside Experts
		Thoroughly Train Users
		Take a Multidisciplinary Approach to Implementations
		Evolve the Implementation
		When Things Go Wrong: Jobs Need COBOL? COBOL Needs Jobs?
		Industry Analysis: The Automobile Industry
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Software as a Service: ERP by the Hour
	Case 2 Amazon’s Automation and Technological Unemployment
Chapter 8. Strengthening Business-to-Business Relationships via Supply Chain and Customer Relationship Management
	Managing In The Digital World: Walmart
	Supply Chain Management
		What Is a Supply Chain?
		Business-to-Business Electronic Commerce: Exchanging Data in Supply Networks
		Managing Complex Supply Networks
		Benefits of Effectively Managing Supply Chains
		Optimizing the Supply Chain Through Supply Chain Management
		When Things Go Wrong: The Chicken Sandwich War of 2019
		Developing an SCM Strategy
		Supply Chain Planning
		Green It: Nike’s Green Supply Chain
		Supply Chain Execution
		Supply Chain Visibility and Analytics
		Managing Supply Chains Using Blockchain Technology
	Customer Relationship Management
		Coming Attractions: Augmenting Supply Chain Success
		Developing a CRM Strategy
		Architecture of a CRM System
		Security Matters: Hacking Customer Data Can Protect the Most Vulnerable
		Digital Density: Using Mobile CRM to Understand Your Customers
		Ethical Dilemma: When Algorithms Discriminate
		Ethical Concerns with CRM
		Industry Analysis: Manufacturing
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Supply Chain Havoc
	Case 2 Efficiently Delivering Products over The “Last Mile”
Chapter 9. Developing and Acquiring Information Systems
	Managing In The Digital World: The Maker Movement
	Making the Business Case
		Business Case Objectives
		The Productivity Paradox
		Making a Successful Business Case
		Green It: Project Natick—Microsoft’s Underwater Data Centers
		Coming Attractions: Harvesting Human Energy
		Presenting the Business Case
		Ethical Dilemma: Ethical App Development
	The Systems Development Process
		Custom Versus Off-the-Shelf Software
		Open Source Software
		Systems Integration: Combining Custom, Open Source, and Off-the-Shelf Systems
		IS Development in Action
		The Role of Users in the Systems Development Process
		Systems Development Controls
		Steps in the Systems Development Process
		Digital Density: Malicious Software Development
		Phase 1: Systems Planning and Selection
		Phase 2: Systems Analysis
		Phase 3: Systems Design
		Phase 4: Systems Implementation and Operation
		Repeating the SDLC: Systems Maintenance
		Other Approaches to Designing and Building Systems
		Security Matters: Mobile Cybercrime
	Acquiring Information Systems
		When Things Go Wrong: User Interface Design Inconsistency Leads to Suicide
		External Acquisition
		Outsourcing Systems Development
		Industry Analysis: Traditional Media and Advertising
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 Next Generation Identification
	Case 2 Big Data and the Elephant
Chapter 10. Securing Information Systems
	Managing In The Digital World: Not So “Anonymous”—Activists, Hacktivists, or Just Plain Criminals?
	Computer Crime
		Hacking and Cracking
		Types of Computer Criminals and Crimes
		Green It: Power Efficiency and Prioritization of Cloud Services
		Computer Viruses and Other Destructive Code
		When Things Go Wrong: The Bug That Almost Killed the Internet
		Cyberharassment, Cyberstalking, and Cyberbullying
		Software Piracy
		Cybersquatting
		Laws Against Computer Crime
	Cyberwar and Cyberterrorism
		Cyberwar
		Digital Density: Backdoors in Every Mobile Phone?
		Cyberterrorism
		Ethical Dilemma: Ethics and Cyberwar: Just Because We Can, Should We?
	Managing Information Systems Security
		Assessing Risks
		Developing a Security Strategy
		Implementing Controls and Training
		Security Matters: Back to the Future: Analog May Be the Future of Securing Critical Infrastructure
		Coming Attractions: Can We Eliminate Passwords?
		Monitoring Security
		Industry Analysis: Cybercops Track Cybercriminals
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Application Exercises
	Team Work Exercise
	Answers to the Self-Study Questions
	Case 1 SingPass: E-Government Security
	Case 2 China’s Great (Fire) Wall
Foundations of Information Systems Infrastructure
	Foundational Topics in IS Hardware
		Input Technologies
		Processing: Transforming Inputs into Outputs
		Output Technologies
	Foundational Topics in IS Software
		System Software
		Programming Languages and Development Environments
	Foundational Topics in Networking
		Evolution of Computer Networking
		Types of Networks
		Packet Switching
		Network Standards and Protocols
		Network Technologies
		The Internet
	Foundational Topics in Database Management
		Relational Database Design
		Advanced Database Models
	Key Points Review
	Key Terms
	Review Questions
	Self-Study Questions
	Problems and Exercises
	Answers to the Foundational Hardware Self-Study Questions
	Answers to the Foundational Software Self-Study Questions
	Answers to the Foundational Networking Self-Study Questions
	Answers to the Foundational Database Self-Study Questions
Acronyms
Glossary
Name Index
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Organization Index
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Subject Index
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