Creating Agile Organizations: A Systemic Approach
This guide will help Scrum Masters, trainers, and leaders to facilitate, coach, and teach Scrum across entire organizations, not just individual teams. Internationally renowned Scrum/Agile coaches Cesario Ramos and Ilia Pavhlichenko focus on the specific challenges that Scrum Masters encounter when adopting Scrum at the enterprise level, when working on organizational design with large products, and multiple teams across many departments and locations. They draw on years of experience scaling Scrum at widely diverse companies worldwide, offering techniques you can use with any technologies, in any environment.
After concisely reviewing relevant Professional Scrum Master principles, history, and techniques, Ramos and Pavhlichenko present concrete tools for successfully extending Scrum throughout virtually any large organization. You will find specific solutions for real-world challenges such as preparing and facilitating large scale Scrum meetings, practicing your personal skills more effectively, and asking better questions about organization-wide challenges. You will also find proven tools for large scale Scrum adoption, including a Product Definition Guide to help define the product in a Scrum adoption, and a Feature Heat Map to help define team structure and redesign entire organizations.
Cover Page About This eBook Halftitle Page Title Page Copyright Page Pearson’s Commitment to Diversity, Equity, and Inclusion Dedication Page Contents Foreword Organizational Design Foreword Preface Why This Book? What Makes an Organization “Agile”? Intended Audience Introduction Agility at the Organization Level A Learning Organization Ownership for Continual Improvement Empirical Process Control References Acknowledgments About the Authors 1. Organizing for Adaptability Hello, VUCA World! What Is an Agile Organization Design? Typical Problems When Adopting Agility Avoid Copy–Paste Scaling: A Typical Scaling Approach Overview of an Agile Organization Design Summary References 2. Systems Thinking Basics of Systems Thinking Applying Systems Thinking Summary References 3. Optimize for Adaptiveness What It Means to Be Adaptable Flow Efficiency Behavior of Queues Queueing System Structures Algorithm for Dealing with Queues Choose an Operational Strategy Summary References 4. Agile Organizational Design Why Organizational Redesign? Business Strategy Drives Organizational Design Overview of a Design Process Agile Organization Design Guidelines Agile vs. Traditional Human Resources Management Summary References 5. An Agile Adoption Approach Principles of an Agile Adoption Overview of an Adoption Approach Overarching Adoption Guidelines Applying Systems Thinking in Organizational Coaching Summary References 6. Coaching for Change Guideline 1: Influence People Guideline 2: Co-Create the Change Guideline 3: Voluntary Participation Guideline 4: Acknowledge the Loss Guideline 5: Deliver the Message Continually Guideline 6: Help People to Cross the Edge Guideline 7: Axes of Change Guideline 8: Find the Right Balance of Radical/Incremental Change Summary References 7. Group Facilitation Principles of Facilitation Workshop Design Facilitating Scrum Events Summary References 8. Preparing the Product Group Areas of Concern for Successful Preparation Area 1: Involve the Managers Area 2: Understand the Current Reality Area 3: Create a Vision of the Future Area 4: Identify the Product Group Organizational Design to Eliminate Dependencies Summary References 9. Launching the Product Group Menu of Available Choices Initial Product Backlog Refinement Define the Definition of Done Feature Team Adoption Map Self-Designing Team Workshop Team Lift-Off Identify and Launch Communities Identify Coordination Mechanisms Create Useful Checklists Summary References 10. Coaching Teams The Building Blocks of the Agile Organization Observations of an Agile Team Building on the Team Lift-Off: Coaching Multifunctional Learning Dealing with Recurrent Complex Problems in Teams: Systems Team Coaching Improving Team Dynamics: Trust Facilitate Feedback Loops for Learning: Learning New Practices Summary References 11. Guiding the Product Ownership What Makes a Team Product Owner? The Product Owner in a Senior Position Product Ownership Measures Customer Understanding The Product Owner Process Stakeholder Alignment Product Owner Leadership Summary References Appendix. Case Studies and Workshop Examples A. Reference to Case Studies B. System Improvements with Scrum Patterns C. Example of Building a Pattern Sequence Workshop D. Example of Systemic Mode Sprint Retrospective E. Scrum and Kanban F. Example: Splitting Product Backlog Items G. Example: Increasing Customer Understanding with Serious Games H. Scaling Sequence: Scaled Scrum Is Still Scrum I. Example: Workshop to Define Measures for Improvement J. The ORID Framework K. Trust L. Facilitating Conflict M. Radical Candor N. Cost of Delay References Index
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