CompTIA A+ Guide to Information Technology Technical Support, 11th Edition
- Length: 1164 pages
- Edition: 11
- Language: English
- Publisher: Cengage Learning
- Publication Date: 2022-06-27
- ISBN-10: 0357674162
- ISBN-13: 9780357674161
- Sales Rank: #85384 (See Top 100 Books)
Using a step-by-step, highly visual approach, Andrews/Dark Shelton/Pierce’s bestselling COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, teaches you how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. Ensuring you are well prepared for 220-1101 and 220-1102 certification exams, each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You will study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS and Linux. Digital lab manuals, live virtual machine labs, simulations, auto-graded quizzes and interactive activities provide additional preparation for the certification exam — and your role as an IT support technician or administrator.
Cover Title Contents Part 1: CompTIA A+ Core 1 (220-1101) Module 1: Taking a Computer Apart and Putting It Back Together Introduction Exploring a Desktop Computer First Look at Laptop Components Module 2: All About Motherboards Introduction Motherboard Types and Features Using BIOS/UEFI Setup to Configure a Motherboard Updating Motherboard Drivers and BIOS/UEFI Installing or Replacing a Motherboard Module 3: Supporting Processors and Upgrading Memory Introduction Types and Characteristics of Processors Selecting and Installing a Processor Memory Technologies How to Upgrade Memory Module 4: Power Supplies and Troubleshooting Computer Problems Introduction Cooling Methods and Devices Selecting a Power Supply Strategies to Troubleshoot Any Computer Problem Troubleshooting the Electrical System Troubleshooting the Motherboard, Processor, and RAM Module 5: Supporting Hard Drives and Other Storage Devices Introduction Hard Drive Technologies and Interface Standards How to Select and Install Hard Drives Troubleshooting Hard Drives Supporting Other Types of Storage Devices Module 6: Supporting I/O Devices Introduction Basic Principles for Supporting I/O Devices Identifying and Installing I/O Peripheral Devices Installing and Configuring Adapter Cards Supporting the Video Subsystem Troubleshooting I/O Devices Module 7: Networking Fundamentals Introduction Understanding TCP/IP and Windows Networking Network Hardware Local Network Setup and Configuration Module 8: Network Infrastructure and Cloud Computing Introduction Types of Networks and Network Connections Identifying Network Hardware and Infrastructure Configuring Network Infrastructure Troubleshooting Network Connections Client-Side Virtualization Cloud Computing Module 9: Supporting Mobile Devices Introduction Mobile Devices, Operating Systems, Connections, and Accessories Mobile Apps for Business Use Troubleshooting Mobile Devices Module 10: Supporting Printers Introduction Printer Types and Features Using Windows to Install, Share, and Manage Printers Printer Maintenance Troubleshooting Printers Part 2: CompTIA A+ Core 2 (220-1102) Module 11: The Complex World of IT Professionals Introduction What Customers Want: Beyond Technical Know-How Documentation and Support Systems Working in Diverse Software Environments Module 12: Installing Windows Introduction Evaluating a System for Windows 10 or Windows 11 Understanding How Windows Supports Networking Final Checklist Before Beginning the Installation Installing Windows 10 or Windows 11 What to Do After a Windows Installation Special Concerns When Working in a Large Enterprise Module 13: Maintaining Windows Introduction Critical Windows Settings and Backup Procedures Maintaining Hard Drives Using a Command-Line Interface (CLI) Module 14: Troubleshooting Windows After Startup Introduction Windows Under the Hood Survey of Windows Tools and Techniques for Troubleshooting Troubleshooting Windows Problems Module 15: Troubleshooting Windows Startup Introduction Understanding the Boot Process What to Do before a Problem Occurs Tools for Solving Windows Startup Problems Tools to Reinstall Windows Troubleshooting Windows Startup Module 16: Security Strategies Introduction Physical and Logical Security Dealing with Malicious Software on Personal Computers Licensing, Regulated Data, and Security Policies Module 17: Securing and Sharing Windows Resources Introduction Securing a Windows Personal Computer Controlling Access to Folders, Files, and Printers Using Active Directory Domain Services Module 18: Mobile Device Security Introduction Backing Up Mobile Devices Securing Mobile Devices Troubleshooting Mobile Devices Module 19: Network Security and Troubleshooting Introduction Securing Workstations and IoT Devices on a Network Securing a Multifunction Router for a SOHO Network Using Remote Access Technologies Troubleshooting Network Connections Module 20: Supporting macOS Introduction Getting to Know the macOS Desktop Update macOS and Drivers Troubleshooting macOS Startup Module 21: Linux and Scripting Introduction Linux Operating System Scripting Software and Techniques Uses for Scripting Appendix A Safety Procedures and Environmental Concerns Appendix B Entry Points for Windows Startup Processes Appendix C CompTIA Acronyms Glossary Index
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