Business Analysis Techniques: 123 essential tools for success, 3rd Edition

here Front Cover Half-Title Page BCS, The Chartered Institute for It Title Page Copyright Page Contents Figures and tables Authors Foreword Acknowledgements Abbreviations Useful websites Preface 1. Strategic Context Introduction External environment analysis Internal environment analysis Strategy analysis Performance measurement 2. Situation Investigation Introduction The holistic context Qualitative investigation Quantitative investigation Documenting the situation 3. Feasibility Assessment and Business Case Development Introduction Ideation Option evaluation Governance 4. Business Process Improvement Introduction Process investigation Enterprise analysis Event-response analysis Actor-task analysis Process analysis Customer experience analysis 5. Requirements Definition Introduction Requirements elicitation Requirements analysis Requirements documentation and modelling Requirements planning and management Requirements validation 6. Business Acceptance Testing Introduction Test condition analysis Test design 7. Business Change Deployment Introduction Business readiness assessment People readiness assessment Post-change review 8. Stakeholder Engagement Introduction Identifying stakeholders Analysing stakeholders Understanding stakeholder perspectives Communicating and negotiating with stakeholders Bibliography Index Back Cover