Age of Invisible Machines: A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers

Length: 288 pages
Edition: 1
Language: English
Publisher: Wiley
Publication Date: 2022-09-27
ISBN-10: 1119899923
ISBN-13: 9781119899921
Sales Rank: #32624 (See Top 100 Books)

Cut through the hype and unlock the game-changing potential of conversational AI.

In Age of Invisible Machines, celebrated tech leader Robb Wilson delivers an eye-opening and startlingly insightful blueprint for leveraging conversational AI in order to make your organization self-driving—with a growing ecosystem of interconnected automations accelerating all aspects of your business.

Conversational AI is changing the nature of every job at every company (starting yesterday) and this book is relevant for anyone who will be affected by the acceleration of these technologies. You’ll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You’ll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson’s book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords.

You’ll also find:

Compelling discussions of the ethical dilemmas that lie in wait as mass adoption of conversational AI takes hold
Fascinating explorations of what a self-driving organization looks like and how you can use conversational AI to create a durable competitive advantage
Strategies behind creating an ecosystem for hyperautomation that any company can begin implementing immediately
QR links to ongoing, interactive online discussions of the material covered in each chapter

An essential and practical discussion of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of founders, entrepreneurs, business leaders, designers, tech enthusiasts, and anyone else with a stake in the future of business.

Cover
Title Page
Copyright
Dedication
Preface
    Note
Acknowledgments
Introduction
PART I: Imagining an Ecosystem of Intelligent Digital Workers
    CHAPTER 1: Hyperautomation Is Already Here
        Hyperautomation Minus the Hype
        Hyperautomation Brings Hyperdisruption
        Key Takeaways
        Notes
    CHAPTER 2: What Conversational Artificial Intelligence Is—and Isn't
        Dispelling Common Myths About Conversational Artificial Intelligence
        Key Takeaways
        Notes
    CHAPTER 3: Competing in the Age of Hyperautomation
        What Successful Hyperautomation Can Look Like
        To Stay Competitive, Hyperautomate
        Key Takeaways
        Notes
    CHAPTER 4: The Ethics of Experiential AI
        IDEA IN BRIEF: How Do I Talk About AI?
        Key Takeaways
        Notes
    CHAPTER 5: How Hyperautomation Can Change the World
        Hyperautomation Swings a Mighty Axe
        Where There's Hyperautomation, There's Hyperdisruption
        It's the Internet of Things, but For Real This Time
        Key Takeaways
        Notes
    CHAPTER 6: This Journey Has Been Personal
        Key Takeaways
PART II: Planning an Ecosystem of Intelligent Digital Workers
    CHAPTER 7: Learning the Terms
        Key Takeaways
    CHAPTER 8: The Dream vs. Reality
        IDEA IN BRIEF: Operating Without Design Strategy
        Key Takeaways
    CHAPTER 9: Ecosystem Evolution Explained
        The Four Evolution Phases of an IDW
        Spending Quality Time with IDWs
        Tracing an Example Through All Four Evolutionary Stages
        Key Takeaways
    CHAPTER 10: Teams and the Co-Creation Mindset
        Meet the Team
        A Day in the Life of a Strategic Liaison
        IDEA IN BRIEF: Get Your Team “Design Thinking”
        Key Takeaways
        Notes
    CHAPTER 11: Preparing Tools and Architecture
        Microservices at the Core
        Orchestrating Hyperautomation Requires an Open System
        Feasibility Is All About Speed
        Key Takeaways
        Notes
    CHAPTER 12: Vetting Your Vendors
        The Cobbler's Children Have New Shoes: The Feasibility Vendor Litmus Test
        Whatever You Do, Don't Overlook UX
        Key Takeaways
        Notes
    CHAPTER 13: Articulating Your Strategy to Others
        The Path to Persuasion
        Key Takeaways
        Note
PART III: Building an Ecosystem of Intelligent Digital Workers
    CHAPTER 14: The Process of Hyperautomating
        Key Takeaways
        Note
    CHAPTER 15: Design Strategy for Hyperautomation
        Design for Human-Controlled Outcomes
        Sequencing Patterns for a Successful Ecosystem
        Key Patterns to Sequence for Conversational AI
        Patterns in Action
        Key Takeaways
        Notes
    CHAPTER 16: Production Design for Hyperautomation
        Everything Hinges on Analytics and Reporting
        Strive for Adaptative Design
        Best Practices in Analytics and Reporting
        Key Takeaways
        Notes
    CHAPTER 17: Best Practices in Conversational Design
        Two Important Morphisms
        Key Takeaway: Production Design Checklist
PART IV: Conclusion
    CHAPTER 18: Where Do We Go from Here?
About the Authors
    Robb Wilson
    Josh Tyson
Index
End User License Agreement