97 Things Every SRE Should Know: Collective Wisdom from the Experts

Length: 252 pages
Edition: 1
Language: English
Publisher: O'Reilly Media
Publication Date: 2020-12-15
ISBN-10: 1492081493
ISBN-13: 9781492081494
Sales Rank: #205533 (See Top 100 Books)

Site reliability engineering (SRE) is more relevant than ever. Knowing how to keep systems reliable has become a critical skill. With this practical book, newcomers and old hats alike will explore a broad range of conversations happening in SRE. You’ll get actionable advice on several topics, including how to adopt SRE, why SLOs matter, when you need to upgrade your incident response, and how monitoring and observability differ.

Editors Jaime Woo and Emil Stolarsky, co-founders of Incident Labs, have collected 97 concise and useful tips from across the industry, including trusted best practices and new approaches to knotty problems. You’ll grow and refine your SRE skills through sound advice and thought-provokingquestions that drive the direction of the field.

Some of the 97 things you should know:

“Test Your Disaster Plan”–Tanya Reilly
“Integrating Empathy into SRE Tools”–Daniella Niyonkuru
“The Best Advice I Can Give to Teams”–Nicole Forsgren
“Where to SRE”–Fatema Boxwala
“Facing That First Page”–Andrew Louis
“I Have an Error Budget, Now What?”–Alex Hidalgo
“Get Your Work Recognized: Write a Brag Document”–Julia Evans and Karla Burnett

Preface
    How We Structured the Book
    O’Reilly Online Learning
    How to Contact Us
    Acknowledgments
I. New to SRE
1. Site Reliability Engineering in Six Words
    Alex Hidalgo
2. Do We Know Why We Really Want Reliability?
    Niall Murphy
3. Building Self-Regulating Processes
    Denise Yu
4. Four Engineers of an SRE Seder
    Jacob Scott
5. The Reliability Stack
    Alex Hidalgo
6. Infrastructure: It’s Where the Power Is
    Charity Majors
7. Thinking About Resilience
    Justin Li
8. Observability in the Development Cycle
    Charity Majors and Liz Fong-Jones
9. There Is No Magic
    Bouke van der Bijl
10. How Wikipedia Is Served to You
    Effie Mouzeli
11. Why You Should Understand (a Little) About TCP
    Julia Evans
12. The Importance of a Management Interface
    Salim Virji
13. When It Comes to Storage, Think Distributed
    Salim Virji
14. The Role of Cardinality
    Charity Majors and Liz Fong-Jones
15. Security Is like an Onion
    Lucas Fontes
16. Use Your Words
    Tanya Reilly
17. Where to SRE
    Fatema Boxwala
18. Dear Future Team
    Frances Rees
19. Sustainability and Burnout
    Denise Yu
20. Don’t Take Advice from Graybeards
    John Looney
21. Facing That First Page
    Andrew Louis
II. Zero to One
22. SRE, at Any Size, Is Cultural
    Matthew Huxtable
23. Everyone Is an SRE in a Small Organization
    Matthew Huxtable
24. Auditing Your Environment for Improvements
    Joan O’Callaghan
25. With Incident Response, Start Small
    Thai Wood
26. Solo SRE: Effecting Large-Scale Change as a Single Individual
    Ashley Poole
27. Design Goals for SLO Measurement
    Ben Sigelman
28. I Have an Error Budget—Now What?
    Alex Hidalgo
29. How to Change Things
    Joan O’Callaghan
30. Methodological Debugging
    Avishai Ish-Shalom and Nati Cohen
31. How Startups Can Build an SRE Mindset
    Tamara Miner
32. Bootstrapping SRE in Enterprises
    Vanessa Yiu
33. It’s Okay Not to Know, and It’s Okay to Be Wrong
    Todd Palino
34. Storytelling Is a Superpower
    Anita Clarke
35. Get Your Work Recognized: Write a Brag Document
    Julia Evans and Karla Burnett
III. One to Ten
36. Making Work Visible
    Lorin Hochstein
37. An Overlooked Engineering Skill
    Murali Suriar
38. Unpacking the On-Call Divide
    Jason Hand
39. The Maestros of Incident Response
    Andrew Louis
        Stop the Bleeding
        What’s Everyone Doing?
40. Effortless Incident Management
    Suhail Patel, Miles Bryant,  and Chris Evans
41. If You’re Doing Runbooks, Do Them Well
    Spike Lindsey
42. Why I Hate Our Playbooks
    Frances Rees
43. What Machines Do Well
    Michelle Brush
44. Integrating Empathy into SRE Tools
    Daniella Niyonkuru
45. Using ChatOps to Implement Empathy
    Daniella Niyonkuru
46. Move Fast to Unbreak Things
    Michelle Brush
47. You Don’t Know for Sure Until It Runs in Production
    Ingrid Epure
48. Sometimes the Fix Is the Problem
    Jake Pittis
49. Legendary
    Elise Gale
50. Metrics Are Not SLIs (The Measure Everything Trap)
    Brian Murphy
51. When SLOs Attack: Pathological SLOs and How to Fix Them
    Narayan Desai
52. Holistic Approach to Product Reliability
    Kristine Chen and Bart Ponurkiewicz
53. In Search of the Lost Time
    Ingrid Epure
54. Unexpected Lessons from Office Hours
    Tamara Miner
55. Building Tools for Internal Customers that They Actually Want to Use
    Vinessa Wan
56. It’s About the Individuals and Interactions
    Vinessa Wan
57. The Human Baseline in SRE
    Effie Mouzeli
58. Remotely Productive or Productively Remote
    Avleen Vig
59. Of Margins and Individuals
    Kurt Andersen
60. The Importance of Margins in Systems
    Kurt Andersen
61. Fewer Spreadsheets, More Napkins
    Jacob Bednarz
62. Sneaking in Your DevOps Deliciously
    Vinessa Wan
63. Effecting SRE Cultural Changes in Enterprises
    Vanessa Yiu
64. To All the SREs I’ve Loved
    Felix Glaser
65. Complex: The Most Overloaded Word in Technology
    Laura Nolan
IV. Ten to Hundred
66. The Best Advice I Can Give to Teams
    Nicole Forsgren
67. Create Your Supporting Artifacts
    Daria Barteneva and Eva Parish
68. The Order of Operations for Getting SLO Buy-In
    David K. Rensin
69. Heroes Are Necessary, but Hero Culture Is Not
    Lei Lopez
70. On-Call Rotations that People Want to Join
    Miles Bryant, Chris Evans, and Suhail Patel
71. Study of Human Factors and Team Culture to Improve Pager Fatigue
    Daria Barteneva
72. Optimize for MTTBTB (Mean Time to Back to Bed)
    Spike Lindsey
73. Mitigating and Preventing Cascading Failures
    Rita Lu
74. On-Call Health: The Metric You Could Be Measuring
    Caitie McCaffrey
75. Helping Leaders Prioritize On-Call Health
    Caitie McCaffrey
        Bring Quantitative Data
        Link SLAs to On-Call Health
        Treat On-Call Health like a Feature
        Measure Attrition
76. The SRE as a Diplomat
    Johnny Boursiquot
77. The Forward-Deployed SRE
    Johnny Boursiquot
78. Test Your Disaster Plan
    Tanya Reilly
79. Why Training Matters to an SRE Practice and SRE Matters to Your Training Program
    Jennifer Petoff
80. The Power of Uniformity
    Chris Evans, Suhail Patel, and Miles Bryant
81. Bytes per User Value
    Arshia Mufti
82. Make Your Engineering Blog a Priority
    Anita Clarke
83. Don’t Let Anyone Run Code in Your Context
    John Looney
84. Trading Places: SRE and Product
    Shubheksha Jalan
85. You See Teams, I See Product
    Avleen Vig
86. The Performance Emergency Fund
    Dawn Parzych
87. Important but Not Urgent: Roadmaps for SREs
    Laura Nolan
V. The Future of SRE
88. That 50% Thing
    Tanya Reilly
89. Following the Path of Safety-Critical Systems
    Heidy Khlaaf
90. Applicable and Achievable Static Analysis
    Heidy Khlaaf
91. The Importance of Formal Specification
    Hillel Wayne
92. Risk and Rot in Sociotechnical Systems
    Laura Nolan
93. SRE in Crisis
    Niall Murphy
94. Expected Risk Limitations
    Blake Bisset
95. Beyond Local Risk: Accounting for Angry Birds
    Blake Bisset
96. A Word from Software Safety Nerds
    J. Paul Reed
97. Incidents: A Window into Gaps
    Lorin Hochstein
98. The Third Age of SRE
    Björn “Beorn” Rabenstein
Contributors
Index
About the Editors

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